Registered Nurse-Phone Triage
About The Position
Indiana Heart Physicians (IHP) is seeking a Registered Nurse (RN) for a Phone Triage role. This position is ideal for someone who thrives in a fast-paced environment, can efficiently handle calls, assess patient needs, and manage voicemails and electronic messages. IHP has been a leader in cardiovascular care since 1978, offering comprehensive services through board-certified cardiologists in specialized clinics. As part of the Franciscan Health Heart Center, which has received numerous accolades for its cardiology services, IHP is committed to delivering nationally recognized, patient-centered cardiovascular excellence. Franciscan Health is a leading healthcare organization dedicated to exceptional patient care and community wellness, with a mission to provide the highest quality of care through innovation, compassion, and excellence. As one of the largest Catholic health care systems in the Midwest, Franciscan Health values hiring coworkers who offer compassionate and comprehensive care.
Requirements
- Associate's Degree Nursing/Patient Care
- 1 year Nursing/Patient Care in acute care or ambulatory settings
- Registered Nurse (RN) - State Licensing Board
- Up to 20% travel required
Nice To Haves
- Bachelor's Degree Nursing/Patient Care
- Basic Life Support Program (BLS) - American Heart Association
Responsibilities
- Respond to patient calls and electronic messages, prioritize concerns based on clinical urgency, provide education within scope of practice, and ensure timely resolution of patient needs
- Facilitate care coordination by scheduling appropriate appointments, obtaining prior authorizations, processing prescription refills, and supporting continuity of care across the patient journey
- Maintain accurate and timely documentation of all patient communications, clinical assessments, and care interventions in accordance with departmental and regulatory standards
Benefits
- Sign on Bonus Available
- Consistent day shift schedule
- Observed holidays off work
- Comprehensive benefit offerings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
