Registered Nurse Phone Triage (Bone Health) Full Time, Days

Holland Hospital•Holland, MI

9d•Onsite

About The Position

The RN is responsible for the provision and coordination of patient-centered care. They will assist the physician with patient calls, maintaining medical record information, coordinate patient care with other health care providers including necessary prior-authorizations. They will also focus on prevention, health promotion, patient education, and patient assistance. Under the supervision of a physician, the RN is involved in providing telephone assistance to advise, counsel and instruct patients on health care treatment for acute and chronic conditions.

Requirements

Minimum of Associates Degree in Nursing (RN) required.
Current Michigan RN license required.
BLS for the Healthcare Provider required within 60 days of hire.

Responsibilities

Assists the physician with patient calls.
Maintains medical record information.
Coordinates patient care with other health care providers including necessary prior-authorizations.
Focuses on prevention, health promotion, patient education, and patient assistance.
Provides telephone assistance to advise, counsel and instruct patients on health care treatment for acute and chronic conditions.
Promotes patient safety by maintaining the policies and procedures of the physician office.
Achieves office-specific initial and ongoing competencies.
Maintains the ANA Standards of Professional Performance.
Works with physician and patient rendering medical care via telephone.
Coordinates patient care involving other members of the health care team in relation to Patient-Centered Medical Home as appropriate.
Considers factors related to safety, effectiveness, cost and impact on practice in the planning and delivery of nursing service.
Works with other team members to ensure appropriate access to patient care.
May review incoming referrals to ensure they are appropriately triaged for urgency.
Provides patient education either in person or via phone regarding upcoming procedures in the office or hospital.
Assesses patients via phone to determine need for treatment or urgent/emergent care.
Implements patient management plans as devised and directed by a physician.
Orders medications as directed by a supervising health professional.
Documents patient information in the medical record.
Assists with maintaining patient medication logs, problem lists, completes prescription files and communication logs.
Files records in accessible, confidential and secure system.
Ensures documentation is clear, concise and accurately reflects information provided by the patient to assist the physician in determining treatment plans.
Enters orders into the medical record as directed by the physician.
Supports the quality improvement activities of the facility and responds appropriately to change.
Participates in learning or teaching experiences as appropriate.
Requests supervision when needed and utilizes supervision effectively.
Ensures compliance with policy, procedure and regulatory requirements.
Maintains patient rights, confidentiality.
Ensures appropriate documentation for billing, if applicable, is completed to maintain ethical billing practices.