Registered Nurse, Patient Services

Nascentia Health•Syracuse, NY

54d•Onsite

About The Position

The Patient Services RN serves as the vital clinical link between patients, field clinicians, and Clinical/Scheduling Supervisors. This role provides high-level, clinically-based support to ensure seamless care delivery within the CHHA. By navigating the complexities of scheduling, patient tracking, and real-time clinical coordination, the Patient Services RN ensures that field staff are supported and patient needs are met promptly. This position is designed to handle clinical escalations that require professional nursing judgment, allowing Clinical Supervisors to focus on high-level oversight and regulatory compliance.

Requirements

Current New York State registered professional nurse license
Bachelors degree from an accredited school of nursing preferred
Minimum of two years acute care experience; one-year home health experience
This role is required to report in person to the Nascentia organizational office Monday-Friday 8am-4:30pm located in Syracuse, NY. Specific hours may vary slightly based on need.
Ability to think critically, problem solve, and make decisions with confidence
Excellent organizational skills with the ability to work independently
Excellent communication and documentation skills
Knowledge of and compliance with agency policies and procedures
Ability to use a variety of computer software, including Microsoft Office, Internet, and various other software applications
Ability to sit or stand 90 percent of the day
Bloodborne Pathogens Exposure Category: II- Normal work routine does not involve exposure, but exposure may be required as a condition of employment. Protective measures should be readily available.

Responsibilities

Clinical Care Coordination and Transitions: Manage day-to-day "On-Hold" status updates and RN44 transfers
Track field-NTU reports for hospital admissions and maintain a master log of patients currently in facilities
Review and approve Resumption of Care (ROC) orders
Manage Start of Care (SOC) NTU and MD notifications of SOC changes
Clinical Triage and Escalation: Manage PRN escalations and orders
Receive and process verbal orders
Triage clinical concerns from non-clinical SOC Check-in calls
Team Collaboration and Communication: Provide clinical priority in the morning uncovered email
Facilitate the on-call hand-off process
Assist in managing in-bound phone calls and emails for Homecare Support
Participates in departmental educational in-service and team planning sessions.
Participates in appropriate agency meetings and quality improvement and utilization review activities of the organization.
Participates in special projects and performs other duties as requested by agency leadership

Benefits

Competitive Salary [This position is an S03 exempt position with a min-max rate of: $75,250- $87,138.92/annually] with: $15,000 sign-on bonus
Retention Bonuses
Internal Mentoring Program
401K with generous Employer match
On-Site Gym (free for all employees)
Excellent work/life balance (no rotating shifts, only 2 required holidays per year on a rotating schedule)
Medical, Dental, Vision plans
Tuition Reimbursement (BSN after only 6 months of employment!)
Partially funded HSA
Employee Recognition Platform
Paid Time Off, Holidays, Sick and Extended Sick Leave
Short/Long term Disability
Employee Assistance Program (EAP)
Much More!