This role will start with the time of the patient's diagnosis and will continue through the patient's journey throughout their care. Will be the patient advocate and care for them in a highly supportive and personal manner and also will serve as a liaison to ensure that patients and families receive resources and services as needed. Educates and provides information to new and existing patients and families regarding diagnosis, work-up, treatments to include surgery, therapy, support services, financial issues, community resources, survivorship issues and follow-up. Contacts every newly diagnosed patient at the time of the diagnosis. Assesses every new patient for emotional and social needs as well as barriers to care such as: Health insurance, transportation, etc., and refers to the needed resources. Identifies trend barriers to patient expedient care and will conduct service recovery as needed. Responsible for patient satisfaction.
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Job Type
Full-time
Career Level
Senior