Responsible for day-to-day management and long-term planning of the patient care area; directing and developing staff; collaborating with physicians and interdisciplinary professional staff to achieve optimal patient results and outcomes. Responsible and accountable for the ongoing operations of the unit in compliance with established safety/quality standards and established goals and objectives, which includes providing direction to staff and providing appropriate orientation, education, credentialing, and professional development for staff. Assures the establishment and maintenance of standards of care, standards of practice and competency-based orientation, and continuing education programs for the unit. Responsible for position control, staff mix, and the scheduling process to maintain appropriate staffing levels to maximize unit efficiency. Collaborates with nursing leadership to address staffing needs. Maintains current knowledge base of clinical concepts, use of evidence based practices to enhance patient care and services, reimbursement issues, and regulations applicable to the unit. Assists in preparing the unit's annual budget and uses appropriate action to assure that budget objectives are achieved and revenue and expense objectives are met. Develops and implements policies, procedures, and protocols related to the clinical area of responsibility and ensures timely completion of these processes. Implements proactive measures to ensure patient safety. Assists in the development and revision of other hospital policies, communicates policy to staff, and monitors compliance. Primarily responsible for patient/customer relations, to include resolution of patient complaints, service recovery, proactive communication with physicians, identification and referral of risk management concerns, and initiation of appropriate follow-up. Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and leading work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.
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Job Type
Full-time
Career Level
Manager