Registered Nurse - Internal Medicine

TriHealth • Delhi Township, OH

18h

About The Position

The RN Triage Nurse provides clinical assessment, triage, and patient care coordination for incoming patient calls and messages. This role supports providers by managing symptom-based calls, ensuring appropriate care disposition, and enhancing patient access and satisfaction through timely clinical response.

Requirements

• Active RN license (State of Ohio)
• Minimum 2–3 years of clinical nursing experience (Primary Care, ambulatory, or triage preferred)
• Strong clinical assessment and critical thinking skills
• Experience with EMR (Epic preferred)
• Excellent communication and patient service skills
• Ability to work independently and prioritize high-volume workflows

Nice To Haves

• Telephone triage experience
• Primary Care or Internal Medicine setting
• Familiarity with triage protocols and workflows

Responsibilities

• Perform telephone triage using evidence-based protocols to assess patient symptoms and determine appropriate level of care
• Provide clinical advice, education, and follow-up instructions within scope of practice
• Route patients appropriately (office visit, urgent care, ED, telehealth, etc.)
• Manage in-basket messages, patient calls, and follow-ups in Epic
• Collaborate with providers and care teams to escalate clinical concerns
• Document all patient interactions accurately and timely in the EMR
• Support care coordination, including medication questions, lab follow-ups, and chronic condition support
• Assist with reducing unnecessary visits and improving access for same-day care needs
• Ensure compliance with documentation, safety, and regulatory standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level