Registered Nurse - Geriatric PC

Trinity Health

1d • Onsite

About The Position

Seeking a triage nurse at our Geriatric Primary Care facility. This role provides professional nursing care for patients, including triage (telephone and walk-in visits), and managing care needs that arise between office visits. The position aims to ensure timely access to appropriate services, reduce care fragmentation, and promote optimal health outcomes and patient safety. The Registered Nurse demonstrates professional clinical leadership and oversight within the scope of the RN role.

Requirements

• Graduate of an accredited Registered Nurse program.
• Valid, unrestricted RN license in the State of Michigan.
• Valid CPR certification.
• Demonstrated competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history.
• Basic knowledge and understanding as to the relevance of patient vital statistics to the patients’ health history.
• Proficient/knowledgeable in medical terminology.
• Proficiency in operating a standard desktop and Windows-based computer system, including electronic medical records, email, e-learning, intranet and computer navigation.
• Ability to use other software as required while performing the essential functions of the job.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette.
• Ability to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor.
• Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, vendors, family members, outside customers and community groups.
• Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.
• Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.
• Ability to exercise sound judgement and problem-solving skills.
• Ability to perform mathematical calculations needed during the course of performing basic job duties, i.e.: calculating proper dosages for immunizations.
• Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
• Ability to handle patient and organizational information in a confidential manner.
• Ability to travel to other office/practice sites and meeting and training locations.
• Successful completion of IHA competency-based program within introductory and training period.

Nice To Haves

• 1-2 years of clinical experience in a medical or physician office preferred.
• Previous nursing experience not required.

Responsibilities

• Efficiently triaging patient needs via telephone and during visits to ensure appropriate timely access to the appropriate level of care, reducing avoidable emergency department visits and readmissions according to IHA's Policies and Protocols.
• Conducting post-discharge calls for patients experiencing a transition of care for identified populations.
• Documenting clinical findings in a clear, concise and timely manner according to IHA Policy.
• Utilizing critical thinking skills within the scope of licensure to appropriately assess patient needs and involves providers as appropriate.
• Entering orders (medication, laboratory, radiology, referrals) according to provider direction and as per state, local and professional guidelines.
• Following clinical and nursing protocols as applicable.
• Scheduling patient appointments as applicable.
• Encouraging patient portal usage and supporting where needed.
• Providing scope-appropriate nursing education during all patient interactions.
• Consulting with providers and other extended care team members (Care Management, Embedded Pharmacy, Behavioral Health and Nutrition) and external case managers as appropriate to effectively ensure quality patient care.
• Supporting physician and advanced practice providers with indirect work according to protocol, including test results/orders management.
• Assessing patients for gaps in care for preventative and disease management needs.
• Ensuring patient medication list is accurate, completing medication reconciliation and processing refill requests per protocol.
• Working with the entire care team to co-manage indirect patient work according to Standard Work Instructions.
• Collaborating with insurance, DME, home care and all other care partners to ensure patient needs are met.
• Reviewing patient medical history to identify supporting documentation relevant to ordered services and procedures to assist with or complete prior authorization process.
• Assisting patients with resources for any social influences of health needs.
• Participating in process improvement projects within the office/department.
• Serving as a resource to clinical office/department staff within scope of RN role; may direct the work of LPN and Medical Assistant staff as needed and appropriate based on role/scope.
• Performing clinical support tasks as outlined on the Clinical Support Staff Scope of Practice document.
• Supporting other offices, attending required meetings and training, and participating in committees as requested.
• Attending weekly patient care meetings and daily huddles as applicable.
• Assuming additional duties as required.

Benefits

• Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed