Registered Nurse Clinical Referral Liaison Full Time Day Shift

Northwestern Memorial Healthcare•Wheaton, IL

6d•Onsite

About The Position

This is a 1.0 FTE Exempt Position seated at Northwestern Medicine Hospital campus. The role involves clinically assessing referred patients at targeted hospitals daily, developing a rounding schedule, and responding to patients, families, and discharge planners within 24 hours with results of clinical review and ongoing needs. The position requires collecting demographic, financial, and medical information, evaluating medical information to determine the appropriate level of care, and working as a liaison case manager with internal and external case management teams to provide a cost-effective plan for each client. It also involves coordinating with in-house admission staff for financial, pre-certification, and transfer coordination, informing relevant parties of planned admission dates, and coordinating a smooth transition to the rehabilitation setting. The role includes recommending and referring appropriate care for denied admissions, providing coverage at other hospitals as needed, discussing admission requirements with patients/families, and maintaining a positive, professional demeanor. Additionally, the position involves outreach and marketing activities, including discussing bed status, seeking opportunities to meet potential patients and families, maintaining knowledge of facilities and services, identifying and facilitating educational opportunities, and developing positive relationships with key contacts. The role also includes conducting tours, serving as a contact person for various teams and external sources, promoting good public relations, and exhibiting professional behavior as a facility representative. Documentation is a key component, requiring timely completion and submission of medical intakes, activity reports, call/rounding schedules, in-service reports, and expense reports. The position also requires attending scheduled sales, marketing, and departmental meetings, and reporting changes in targeted hospitals to the Director.

Requirements

Bachelor’s Degree: Nursing
Active Illinois License: RN
Computer experience in a Window's environment, or equivalent experience.
Strong verbal communication skills
Ability to work independently
Knowledge of medical terminology/pathophysiology and rehabilitation.
Effective time management and organizational skills.
Strong customer service skills.

Nice To Haves

Four to five years of recent acute or rehabilitation care experience.
Prior marketing, case management, or liaison experience.

Responsibilities

Clinically assesses referred patients at targeted hospitals daily and develops a rounding schedule to meet the needs of physicians, customers, families and discharge planners.
Responds to patients, families, and discharge planners within 24 hours with results of clinical review and ongoing needs.
Collects demographic, financial, and medical information and forwards to the appropriate Admission Representative.
Evaluates medical information to determine appropriate level of care, rehabilitation criteria, and medical stability in conjunction with Medical staff and hospital policy.
Works as the liaison case manager with the internal and external case management team to provide a cost-effective plan for each client.
Works through in-house admission staff to complete financial, pre-certification, MMG consult (if necessary), and coordination of planned transfer date.
Informs discharge planners, internal and external and admissions staff of planned admission date.
Coordinates a smooth transition from the referring facility or site to the rehabilitation setting.
Recommends and refers the appropriate care for candidates who are denied admission.
Provides coverage at other hospitals outside of assigned targeted area as needed or assigned.
Discusses admission requirements (i.e., clothing needs, insurance cards, visiting hours, equipment, etc.) with patient/family by providing written information as needed.
Maintains a positive, professional demeanor and presents situations in a positive light in all interactions with referral sources.
Demonstrates positive communication between customers and referral sources at all times.
Discusses bed status and proactively seeks out opportunities for meeting potential patients and families who may need rehabilitation at all levels of care.
Maintains a thorough knowledge of facilities, products, services and acuity trends.
Identifies and facilitates educational opportunities to hospitals in targeted area to increase awareness about Marianjoy programs and services.
Develops and maintains ongoing, positive relationships with key contacts/discharge planners/referral sources and physicians by providing attentive customer service.
Develops rapport with clients and their family members or significant others.
Conducts other duties including exhibiting and providing tours.
Serves as a contact person for the rehabilitation team, internal admissions team, clients and external sources to enhance outcomes.
Promotes good public relations with patients, healthcare providers and other involved people.
Proactively finds ways to facilitate meeting the needs of referring personnel within referring hospitals.
Exhibits professional behavior as a facility representative.
Completes and submits all required reporting and documentation in timely manner to include medical intakes, activity reports, call/rounding schedules, in-service reports and expense reports and others as required.
Attends all scheduled sales, marketing, and departmental meetings.
Reports changes in targeted hospitals, possible effects, and action plans for the changing situations to the Director or designee as appropriate.