Registered Client Service Associate

Morgan Stanley • Mclean, VA

1d

About The Position

Service Associates provide operational support and oversight for the Market, along with general management support and assistance on special projects. The role handles daily functions such as document maintenance, money movement, trade support, and approvals. The Service Associate resolves problems using available resources and escalates matters when necessary. Applicants must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future.

Requirements

• High school diploma or equivalent.
• Strong computer skills and knowledge of Microsoft Office products.
• Exceptional writing, interpersonal, and client service skills.
• Detail-oriented, with superior organizational skills and the ability to prioritize tasks.
• Ability to work collaboratively as a team player.
• Ability to work in a fast-paced, evolving environment.
• Willingness to obtain Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
• Legally authorized to work in the United States without requiring employment visa sponsorship now or in the future.

Nice To Haves

• College degree preferred.
• Industry experience is a plus.

Responsibilities

• Manage documents, including reviewing them for accuracy and completeness, scanning, and electronic filing.
• Oversee and distribute incoming and outgoing mail, including opening, sorting, time stamping, and distributing regular and overnight mail at multiple points throughout the day.
• Perform basic money movement functions, such as check deposits, issuing checks, and cash and securities transaction approvals.
• Assist with processing trade adjustments and responding to operational alerts.
• Review delegated reports and requests, and complete actionable items promptly to meet service level expectations.
• Support the Service and Risk Management team with audit preparedness by monitoring accounts and processes and ensuring compliance with firm policies and regulatory requirements.
• Resolve or escalate service breaks to the management team.
• Assist with special projects, such as recruit onboarding support.
• Identify Firm services and solutions that support client needs, including secure digital offerings such as Morgan Stanley Online and Morgan Stanley Mobile and remote deposit capture features.
• Keep current with policy and platform changes and participate in training opportunities and conference calls as needed.
• Perform administrative duties for the branch, such as telephone coverage, ordering supplies, and facilities support.
• Serve as a resource to sales, service, risk, and Home Office partners on behalf of Service Managers.
• Organize and track progress on operational remediation projects.

Benefits

• Medical insurance
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Health Savings Account
• Dependent Day Care Savings Account
• Life insurance
• Disability and other insurance plans
• Paid time off, including sick leave consistent with state and local law
• Parental leave
• 10 vacation days annually
• 10 paid holidays
• 401(k)
• Short- and long-term disability
• Potential eligibility for an annual discretionary incentive compensation award
• Potential eligibility to participate in the relevant business unit’s incentive compensation plan, which may include a discretionary bonus component
• Other special employee perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED