Registered Agent Client Service Representative�

Capitol Services•Austin, TX

7d•$20•Hybrid

About The Position

Capitol Services is currently seeking a Registered Agent Client Service Representative to join our growing team! Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide. Our mission is to provide friendly, high-value, and superior service to our clients amid a collaborative atmosphere that encourages a balanced work-life experience for our employees. Named one of the "Best Places to Work" by the Austin American-Statesman, we know that it takes the right mix of passion, dedication, and fun to make a well-rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals that truly cares about the work we do and the people we do it for. If that sounds like an environment you'd like to be a part of, we'd love to talk to you! Capitol Services is an equal opportunity employer. About the role: You will be working in our Austin, TX location providing support and service to clients by fulfilling registered agent duties and assisting with the processing of annual reports during peak season. This role involves working full-time, Monday through Friday, and becomes eligible for a hybrid work schedule after 6 months onsite.

Requirements

Strong organizational and time management skills: You have the ability to multi-task and prioritize projects / assignments. You have a strong attention to detail and exhibit a reasonable sense of urgency when processing orders to completion.
Excellent communication skills: You have excellent verbal and written communication skills. You communicate in both a professional and friendly manner with clients, coworkers, correspondents, and others.
Adaptable: You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have strong problem-solving skills to address any challenges that may arise.
Coachable: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions.
Positive attitude: You demonstrate a positive attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise.
Team player: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints.
Reliable: You are able to work during our regular business hours in our Austin office. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times.
Technical competencies: You are comfortable using Microsoft Software (Outlook, Word, and Excel) and interacting with Adobe PDF documents.
Office environment: You are able to remain in a stationary position 75% of the time.

Responsibilities

Communicate with clients, coworkers, correspondents, jurisdiction employees, and others in a timely, effective, and professional manner
Presence in the office to receive legal service of process documents and official state correspondence on clients' behalf
Process legal service of process documents and official state correspondence
Access public record websites to file and retrieve publicly recorded documents
Review, prepare, and submit annual report filings, paying close attention to rules and regulations
Correctly enter and maintain client information
Generate invoices following client billing preferences
Maintain clear records throughout transactions to ensure accurate results and invoicing
Answer telephones and operate office equipment, such as photocopiers and scanners

Benefits

$20.00 hourly rate
3 medical plans to choose from, including a 100% employer-paid option for the employee
100% employer-paid dental and vision benefits for the employee
401(k) with scheduled employer contribution
Employer-paid employee assistance program, as well as life and long-term disability insurance
4 weeks of paid time off annually, which begins accruing upon hire, and 10 paid holidays
Encouraged work-life balance including a hybrid working model with WFH equipment provided following 6 months of successful training
Office team events and learning development opportunities
Access to building fitness center

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