Regional Workplace Experience Lead – Americas

JLL•Houston, TX

17d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Experience Lead – JLL What this job involves: As a Workplace Experience Lead at JLL, you will lead the development and implementation of Workplace Experience Program initiatives in partnership with operational and support teams across the Americas region while supporting regional delivery of workplace experience initiatives and driving strategic direction aligned with global workplace experience vision and business objectives. This Houston-based role requires you to play a pivotal role implementing workplace experience programs that bring the global employee experience plan to life across client sites throughout the Americas. You'll champion mutual success by connecting workplace strategy with business objectives and employee experience goals while executing regional projects that strengthen the global workplace experience vision through strategic partnership management and continuous improvement initiatives.

Requirements

Degree or diploma in appropriate discipline
Relevant experience in workplace, corporate real estate, hospitality, events, or service industry
Track record of co-creating innovative solutions that deliver measurable outcomes
Knowledge of processes including visitor management, meeting room support, employee engagement, internal communications, and facility management
Understanding of workplace analytics to make data-driven decisions
Awareness of generic office design and ways of working principles
Exceptional stakeholder management with ability to build trust-based relationships at all levels
Experience working across multiple countries with familiarity of diverse cultures in Americas region
Demonstrated ability to effectively communicate and engage with stakeholders including team members, colleagues, and external clients
Willingness and ability to travel as required

Nice To Haves

Portuguese and/or Spanish language skills for enhanced regional communication
Experience with global workplace experience program implementation
Background in change management and strategic partnership development
Knowledge of governance framework establishment and management
Understanding of vested partnership models and value creation strategies

Responsibilities

Partnership Management: Serve as strategic advisor and relationship champion within vested partnership model ensuring mutual success and continuous value creation
Identify and develop strategic goals, priorities, and desired outcomes aligned with global vision
Collaborate closely with Global Workplace Experience team to ensure global consistency across all initiatives
Champion and promote Workplace Experience initiatives to business leadership while identifying key areas of support for business units
Foster strong relationships with clients, key stakeholders, and customers by facilitating regular customer forums for 360-degree feedback
Work closely with Regional Director to establish robust governance framework including annual, quarterly, and monthly governance meetings
Roadmap for Workplace Experience Program: Plan, manage, and implement site-specific Workplace Experience Program initiatives aligned with global vision and adapted to regional needs
Drive continuous improvement through shared data analytics and transparent benchmarking for enhanced performance
Identify opportunities for service enhancement while assisting clients in making informed decisions regarding cost and value add
Report on progress, share innovation and best practices, and celebrate successes across regional implementations
Program Implementation and Delivery: Promote and deliver Workplace Experience initiatives while developing business cases for program pilots with site team support
Assist on-site teams in building project plans to achieve desired outcomes while providing comprehensive progress reports
Identify key themes to support program objectives and ensure successful initiative implementation
Employee Engagement: Oversee regional engagement strategy to enhance workplace experience and employee satisfaction
Support sites in implementing and delivering their engagement plans with strategic guidance and resources
Collaborate with business resource groups and communications teams to ensure necessary support for engagement initiatives
Strategic Collaboration: Collaborate with partners for Workplace Strategies and Change Management programs
Champion global workplace experience roadmap while working closely with global Workplace Experience Centre of Excellence Leads