Regional Warranty Administrator
About The Position
We are seeking a detail-oriented and organized Regional Warranty Administrator to join the Product Support team. This position manages warranty processes, ensures timely and accurate claim submissions, maximizes warranty recovery, and delivers exceptional customer service. The role collaborates across departments and branch locations, working closely with regional and branch management to improve warranty processes, maintain accurate records, and support service efficiency and profitability. This is a full-time, non-exempt position reporting to the Operations Manager. Typical business hours are between 7:00 a.m. and 5:00 p.m., based on business needs. Compensation is $33.00–$37.00 per hour, based on experience.
Requirements
- High school diploma or equivalent.
- Previous customer service experience.
- Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
- Strong organizational skills and ability to manage multiple priorities and meet deadlines.
- Excellent written and verbal communication skills.
- Strong attention to detail, analytical thinking, and problem-solving abilities.
- Ability to work independently and collaborate effectively with cross-functional teams.
- Ability to maintain confidentiality and handle sensitive information professionally.
Nice To Haves
- Previous administrative experience in the heavy equipment, construction equipment, automotive, or a related industry.
- Experience with warranty administration, manufacturer warranty claims, or service department operations.
- Familiarity with warranty tracking systems, reporting, and performance metrics.
Responsibilities
- Manage and process manufacturer warranty claims accurately and efficiently while complying with warranty policies, procedures, and submission deadlines.
- Track and maintain warranty coverage, registrations, claims, and service agreements, including accurate documentation and recordkeeping.
- Maximize warranty recovery by monitoring reimbursements, resolving discrepancies, submitting labor rate updates, and coordinating manufacturer goodwill requests.
- Monitor upcoming warranty expirations, communicate coverage information to customers, and coordinate with the Service Department on potential repairs or claims before expiration.
- Collaborate with regional management, branch teams, and manufacturers to improve warranty processes, develop standardized procedures, and ensure consistent administration.
- Analyze warranty performance data, identify trends and opportunities for improvement, and assist management with reporting on resolution times, recovery rates, and warranty costs.
- Support extended warranty sales initiatives by providing quotes, tracking existing coverage, and following up with customers about available options.
- Maintain warranty records, process credits, coordinate warranty parts returns, and provide administrative support to other departments as needed.
- Promote a collaborative, customer-focused work environment while adhering to company policies, safety standards, and core values.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
