Regional Volunteer Services Officer

American Red Cross • Baltimore, DC

25d • Hybrid

About The Position

The Regional Volunteer Services Officer (RVSO) will o versee efforts and activities of volunteer programs and services to ensure availability of sufficient numbers of volunteers to meet operational needs and meet objectives. Strengthens and grows programs and services that will meet the operational needs within resource constraints. The RVSO directs and oversees the work assignments and performance of staff and volunteers. Implements and executes strategy, manages processes, cultivates relationships and ensures coordinated outreach and partnerships within the American Red Cross organization and external constituents. Serves as a subject-matter-expert (SME) for assigned area(s) of responsibility. The Regional Volunteer Services Officer will l ead multiple programs/services (i.e. volunteer recruitment and engagement) for a region. Oversees implementation for large-scale single programs/services or multiple smaller-scale programs/services. Provide support, development and/or leadership guidance to all volunteers.

Requirements

• Bachelor's degree required.
• Minimum 5 years of related experience.
• Minimum of 3 years of supervisory or management experience.
• Excellent organizational skills and ability to effectively implement programs.
• Ability to work on a team.
• Ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement solutions appropriately.
• Ability to work independently while developing and motivating a functioning team as well as have excellent interpersonal skills in dealing with all levels of staff, volunteers and donors.
• Excellent oral and written communication skills, including training, presentation and negotiating skills.
• May involve travel.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Responsibilities

• Lead regional volunteer engagement by connecting communities and partners to meaningful Red Cross service opportunities across disaster response, blood services, and military family programs.
• Build strong community partnerships, develop volunteer leaders, and foster an inclusive, welcoming volunteer culture.
• Ensure volunteer readiness through strategic workforce planning and data‑driven systems, enabling effective daily operations and large‑scale disaster response.
• As a member of the Regional Leadership Team, collaborate with senior leaders and lead a team that integrates volunteer engagement into all aspects of regional strategy and mission delivery.
• Develop, implement and execute strategy within area of responsibility to advance volunteer services.
• Oversee risk management issues specific to volunteer services.
• Lead and empower a team to implement and execute streamlined, flexible, effective programs, activities, systems and processes.
• Ensure goals are set, monitored and realized including attainment of national standards.
• Responsible for the management of volunteer and paid staff including, but not limited to, hiring, training, coaching, evaluating and managing performance to ensure a well-qualified team and to enhance operational success.
• Design and monitor effective metrics.
• Collect data and present key performance indicators and updates to management.
• Build relationships and collaborate with internal partners, staff, volunteers, community, and external organizations.
• Work with internal partners to implement strategies for strengthening the Red Cross brand, ensure communication and a consistent experience for volunteers across all lines of service.
• Serve as a resource to volunteers and internal partners and lead efforts to maximize involvement, efficiency and institutionalization of volunteer support.
• Ensure that strategic partnerships are maximized to support relevant lines of service throughout the organization.
• Lead project/program implementations.
• May have budgetary responsibility.
• May be responsible for grant coordination duties in contract-funded programs.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 19 days a year; based on FLSA status and tenure
• Holidays: 9 paid holidays comprised of six core holidays and five floating holidays
• 401K with 6% match
• Paid Family Leave
• Employee Assistance Program
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Manager