Volunteer Services Coordinator

TriHealth•Cincinnati, OH

5h•Onsite

About The Position

At TriHealth, our Volunteer Program Coordinators lead a high‑impact program that supports more than 1,500 volunteers across our regional locations. In this role, you help create meaningful volunteer experiences while expanding the hospital’s ability to serve the community. You’ll recruit, onboard, train, and support volunteers, working closely with leadership to continually grow and enhance the program. Join a mission-driven health system where your leadership, relationship-building, and program‑development skills make a lasting difference for patients, volunteers, and the community. Location: Time will be shared between Bethesda North Hospital and Good Samaritan Hospital, primarily focusing on Pet Therapy, Healing Touch and the Meaningful Connections programs within Volunteer Services. Schedule: Full time, day shift Incentives & Benefits: We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. PRN positions not eligible for TriHealth benefits

Requirements

Associate's Degree (Required)
2 - 3 years experience Professional Healthcare Volunteer services, human resources, healthcare (Required)
Up to 1 year experience Professional Social Science One or more experiences planning, developing and implementing a new program or service (Required)
Strong skills in interpersonal communication
Customer service
Conflict resolution
Supervision
Presentation
Training
Interviewing
Word
Excel
PowerPoint
Office database programs
Human resource knowledge

Responsibilities

Volunteer Program Operations & Database Management: Serves as a super user of the volunteer management database, ensuring accurate, compliant, and up-to-date volunteer records. Maintains data integrity and prepares operational and impact reports to support departmental, regulatory, and leadership needs. Identifies opportunities to enhance volunteer effectiveness and program quality through updated training materials, process improvements, and best practices in healthcare volunteer engagement.
Recruitment, Onboarding & Readiness: Leads end-to-end volunteer recruitment and onboarding, aligned with organizational needs and patient experience priorities. Conducts orientation, onboarding process and placement to ensure volunteers are appropriately matched, prepared, and compliant. Actively recruits through community outreach, job fairs, schools, and faith-based and civic organizations. Maintains current role descriptions, master schedules, and strategic plans to support consistent service delivery.
Volunteer Engagement, Retention & Performance Support: Fosters a positive, inclusive, and mission-driven volunteer culture. Provides ongoing support, coaching, feedback, and recognition to promote engagement and retention. Addresses volunteer concerns, conflict, and performance issues professionally and compassionately. Monitors attendance with follow-up, conduct, and service quality, escalating issues appropriately and documenting actions.
Recognition, Motivation & Volunteer Experience: Designs and implement meaningful volunteer recognition and appreciation strategies throughout the year, incorporating both intrinsic and extrinsic motivators. Collaborate with Volunteer Services leadership to plan annual system recognition event. Ensure volunteers feel valued, informed, and connected to the organization’s mission, values, and patient-centered goals.
Compliance, Communication & Continuous Improvement: Ensures volunteer program compliance with hospital policies, safety standards, confidentiality requirements, and regulatory expectations. Communicates changes, updates, and expectations clearly to volunteers and internal partners. Participates in quality improvement initiatives, contributes to program evaluations, and supports data-driven enhancements to volunteer services.