Volunteer Support Officer

ALONE•Matthews, NC

4d•$37,000 - $37,000•Hybrid

About The Position

The Volunteer Support Officer at ALONE plays a vital role in recruiting, training, and supporting volunteers to deliver impactful Befriending and Support services for older people. This position involves building a strong volunteer network through effective onboarding, training, and ongoing guidance, ensuring volunteers feel valued and engaged. Aligned with ALONE’s mission and values, the Volunteer Support Officer plays a key role in recruiting, training, and supporting volunteers to deliver Befriending and Support services that enhance the lives of older people.

Requirements

Recruitment experience and experience in promoting services, developing partnerships, and fostering community participation a distinct advantage.
Organisational & Coordination Skills: Proven ability to manage multiple tasks, meet deadlines, and ensure volunteers are efficiently placed and supported.
Experienced using CRM systems and digital tools (for volunteer management, reporting, and communication).
Background in a similar role within the voluntary, charity, or social care sector is desirable.
Knowledge of Safeguarding & Best Practices: Understanding of volunteer vetting, Garda clearance, and ethical considerations in volunteer management.
Excellent interpersonal and communication skills to engage effectively with stakeholders both internally & externally
A collaborative team player who fosters strong internal and external relationships.
Proactive problem-solver, using innovation to improve service delivery and support independent older person and the people we serve.
Strong time management and organisational skills to prioritise workload and meet KPIs.
A clean full drivers licence with your own car is essential

Responsibilities

Lead the recruitment, training, vetting, and onboarding of volunteers to ensure a strong, well-prepared volunteer network.
Provide ongoing guidance, communication, and issue resolution to ensure volunteers feel supported and valued.
Work closely with ALONE’s service team to match trained volunteers with older people in a timely manner.
Promote ALONE’s Befriending and Support services and identify local events and activities that encourage volunteer and older person participation.
Implement programmes to enhance volunteer engagement, recognising contributions and fostering a positive volunteer culture.
Develop local volunteer leadership initiatives and collaborate on organising social events to strengthen community connections.
Support the ongoing enhancement of ALONE’s volunteer programme, ensuring alignment with best practices and organisational goals.

Benefits

Salary €37,000
35 Hour week (core hours 9-5) –Full-time employees can enjoy a 35-hour working week.
Annual Salary Reviews
Pension scheme available after 6 months service
Time Off in Lieu
Income protection after 2 years service
Long service awards for employees
Mileage Policy in place for applicable roles
Death in Service - after 6 months’ probation successfully completed.
Travel Saver Schemes
Sick Pay Scheme -after 6 months’ probation successfully completed.
Bike to Work Scheme
HSF Partnership
Horizontal Transfer Opportunities
Comprehensive Training & Development
Bespoke Induction Programmes
Progression Opportunities
Further Education Opportunities
Employee Assistance Programme -ALONE provides a 24hour support programme for all our Employee’s.
GP telephone Advice
Virtual Doctor
Private Prescription Service
6 structured Counselling/ Emotional Wellbeing Service
Legal Helpline