Regional Virtual Care Program Manager

Providence • Portland, OR

23h • Remote

About The Position

Advances in clinical care delivery and technology have made it possible to provide exceptional care beyond traditional settings through virtual care. In response to market pressures - particularly provider shortages and opportunities for economies of scale - healthcare continues to shift toward virtual care delivery. To meet this demand, teams across the Providence footprint must develop and implement market-specific virtual care solutions that address complex compliance, billing, and legal requirements. Stakeholders need a single point of contact to guide them through available resources, support service establishment, and connect them with additional expertise. This position is accountable for supporting Regional Virtual Care across the health system. The Regional Virtual Care Program Manager (non-RN) for Virtual Care & Digital Health (VCDH) leads regional virtual care support and program management in alignment with Providence's 2030 strategy to deliver innovative, future-focused care. This role is the primary contact for regional stakeholders establishing new virtual care clinical services, guiding solution development and implementation while ensuring alignment with enterprise strategy, regulatory requirements, and operational standards. Serving as a connector across teams, the Regional Virtual Care Program Manager translates local needs into virtual care solutions that support compliance, billing, and legal requirements. The role also provides operational and technical implementation guidance, ranging from consultative support to full project implementation. Success in this role requires strong collaboration, leadership, communication, program development, advocacy, project management, organization, systems thinking, and the ability to navigate complex environments while driving execution and maintaining quality, efficiency, and financial stewardship. The role also serves as a consultant, manages Regional Virtual Care clinical service records, partners with sites on virtual care technology solutions, and acts as VCDH's main point of contact for regional virtual care services.

Requirements

• Bachelor’s Degree in Healthcare, Business, Science or other related areas or an equivalent combination of education and experience
• 5 years of Healthcare and/or business experience, preferably in roles representing a broad range of healthcare management experiences with progressively increasing responsibility.
• Demonstrated experience in strategy, portfolio, program, project management, operations, business planning, and/or analysis.
• 2 years of experience in healthcare billing, primarily professional billing.
• Experience with Epic.

Nice To Haves

• Master’s Degree in Healthcare, Business, or a related field or an equivalent combination of education and experience
• Coursework/Training: Project Management and/or Project Management Professional or equivalent combination of education and experience
• Coursework/Training: Lean/Six Sigma training or equivalent education/experience.
• Project Management Certification within 2 years of hire
• Lean certification within 2 years of hire
• CAP certification within 2 years of hire
• Other Change Management Certifications within 2 years of hire
• 3 years of Operating as part of a large matrixed healthcare delivery system.
• 3 years of Change management, facilitation, and project management experience with complex multi-regional initiatives involving a large number of stakeholders with diverse interests.

Responsibilities

• New Regional Virtual Care Service Development
• System Meeting Facilitation for New Regional Virtual Care Service(s)
• Manage System of Record and Reporting
• Program Portfolio and Performance Management

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.
• We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level