Regional Vice President of Operations

AFP Management Corp•Village of Great Neck, NY

4d•Hybrid

About The Position

AFP Management Corporation is an Owner/Operator Hotel Group located in Great Neck, NY, operating both Branded and Non-Branded hotel chains, including Select/Full-Service Hotels and Lifestyle/Resort Properties. We are seeking a talented Regional Vice President of Operations to join our team. This role is based in the Great Neck area and requires up to 90% travel to the assigned portfolio of hotels. A successful candidate will have major branded hotel experience and revenue management systems certifications (Marriott, Hilton, IHG, and Upscale, Lifestyle Resorts are a plus). The Regional Vice President of Operations directs and monitors short and long-term performance objectives and strategic planning initiatives for a specific portfolio of hotels, ensuring they achieve and exceed forecasted revenue goals and guest satisfaction targets. This role involves leadership, motivating managers and team members, and coordinating resources for day-to-day operations to deliver exceptional guest service and identify opportunities for efficiencies. The ideal candidate must have 5 years of multi-property operational management experience as a Regional Vice President of Operations, with strong experience in budgeting, forecasting, payroll, expense control, employee and guest relations, and proven service training, leadership, and team-building skills. A track record of driving Brand Balanced Scorecards is essential.

Requirements

5 years’ previous multi-property operational management experience as an exceptionally strong Regional Vice President of Operations.
Strong experience in budgeting, forecasting, payroll, expense control, employee and guest relations.
Proven service training skills, leadership, team building.
Demonstrated track record of driving the Brand Balanced Scorecards.
Approachable and easily engaged in general conversation to build rapport quickly, outstanding interpersonal skills for a wide range of audiences.
Exceptional organization, follow-through, and excellent communication skills.
Proven record of the ability to lead others at all levels of the operations, develop leaders and teams successfully, hold everyone accountable, and produce a unified team.
Demonstrated success in owner relations within a variety of situations and a track record in achieving results.
Willingness to travel +/- 90% of the time with the needs of the business and performance.
Approaches all items with a collaborative effort; values input, and experiences of others look to uncover all areas that need to be addressed to remove any barriers.
Passionate for best-in-class results; comfortable in being “the” decision maker when needed yet can “allow” others to take the lead when needed.

Nice To Haves

Major branded hotel experience (Marriott, Hilton, IHG).
Revenue management systems certifications.
Upscale, Lifestyle Resorts experience is a plus.
Hilton/Marriott/IHG experience is a plus.
(5) years in a Multi-Property operational oversight role within midscale, lifestyle, or luxury hospitality companies- preferred.

Responsibilities

Responsible for the overall financial performance of the region by maximizing top line revenue and optimizing EBIDTA.
Ensure that each hotel is maximizing the Guest and Associate experience, exceeding Brand Thresholds.
Develop, maintain and ensure compliance with AFP Mgmt. Corp. and brand hotel operating policies and procedures.
Motivate, coach and train GMs, set goals and hold GMs accountable, and provide appropriate feedback, rewards, and recognition.
Hold GMs effectively accountable for managing and motivating associates and achieving overall financial results, and guest and associate satisfaction.
Ensure proper, appropriate and timely operations reporting and record keeping both at the AFP Mgmt. Corp. hotels and at the corporate office. Exceeding Annual Finance Control Audits.
Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and ensure the development of, and adherence to, AFP Mgmt. Corp. hotel operations policies, protocols and SOP’s.
Lead the process of developing, with the active participation of the GMs and the corporate team leaders, the annual Business Plan for each hotel.
Ensure implementation of AFP Mgmt. Corp approved Business Plan for each hotel.
Ensure Operations within AFP Mgmt. .Corp. approved budget for each managed hotel.
Gain and maintain excellent knowledge of competition and general industry trends.
Monitor operating results and compare outcomes with budgets, other AFP Mgmt. Corp. managed hotels’ performances and with industry averages.
Ensure general safety of all AFP Mgmt. Corp. Hotels guests and associates through safety inspections and compliance, administering of safety awareness programs and training, conducting accident investigations when needed, and timely communication with the SVP of Hotels.
Work jointly with other company leaders to ensure that key objectives are met.
Work with all senior leaders to ensure we are leading in associate engagement and loyalty, produce top brand performance in guest satisfaction, deliver accurate forecasts that meet and exceed financial performance.
Have oversight of and mentor highly engaged and top-performing area General Managers to support Associates, Sales, Revenue, Engineering, Food & Beverage, and Operations.
Coach and mentor all leaders to help them reach their full potential; establish clear expectations in their role.
Regularly hold and actively participate in meetings with the properties' Leadership teams to review performance and analyze data and industry trends to improve processes and procedures.
Work with leadership on property capital improvements and budget oversight.
Conduct monthly property visits to review all aspects of the operation and serve as a cultural ambassador of our core values to all associates.
Work closely with sales & marketing and revenue management to help achieve and exceed RevPAR goals.
Work with all areas of the leadership teams taking time to understand our programs and how programs or practices affect our operations and culture; be the catalyst to prevent any working silos.
Be transparent with all stakeholders, taking the time to understand everyone's responsibilities and how to best partner with the individuals to determine field subject matter experts, celebrate our culture, and seek feedback while holding everyone accountable.
Read daily Emails from AFP Mgmt. Corp General Managers/Corporate Team and respond as appropriate.
Conduct private daily telephone call meetings with each General Manager to review daily emails, daily flash reports, daily activities and performance outcomes.
Conduct monthly meetings of Department leaders and General Managers to review operations outcomes, progress, and accountability.
Inspect all hotels for Quality Assurance standards.
Track all performance standards for each hotel. Performance standards include: Brand Quality Assurance, RevPAR Index – Exceeding Fairshare and Growing YOY Performance, Net Operating Income (NOI), Record keeping and reporting, Supplies storage, ordering and POR/PAR protocols, Brand Guest Satisfaction Thresholds.
Conduct regular and timely performance reviews of GMs.