Regional Vice President, Midwest

Safelite • Tyler Heights, WV

1d • Onsite

About The Position

The Regional Vice President (RVP) is an agile, collaborative leader who sets the direction for a region's retail operations while driving alignment with the strategic goals of the enterprise. With broad oversight of large teams, they must create a culture of performance and engagement while identifying and developing the next generation of Safelite leaders. By listening to associates at all levels and partnering with field and corporate leaders to remove obstacles to productivity, the RVP has a tremendous impact on how Safelite delivers the customer experience and executes the corporate strategy.

Requirements

• Bachelor's degree in Business Administration, preferred.
• 10+ years of leadership and supervisory experience.
• Proven leadership experience in a large, widely distributed team structure with the ability to drive performance and growth while coaching and developing associates.
• Ability to apply change management principles to implement strategy and ensure engagement and support through proper documentation, communication, and partnerships.
• Understanding of the customer lifecycle and customer experience; able to oversee and leverage customer insights to guide process improvement.
• Strong presentation, facilitation, and communication skills; ability to engage and influence stakeholders at all levels.
• Present a professional appearance and wear personal protective equipment.
• Ability to work at a physical retail location within the region and travel up to 50%.

Responsibilities

• Oversee the strategic direction of a region and work to implement strategy in all districts within that region, collaborating with field and corporate leaders to localize the strategy as necessary.
• Direct the development of annual and longer-term business plans for a large business region, ensuring alignment with corporate strategic direction.
• Influence corporate strategy by sharing insights into the dynamics of local markets with senior leaders.
• Guide the development of the operational strategy and outcomes for a regional service center.
• Quantify business outcomes (i.e., revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, and associate retention and engagement).
• Engage and inspire a large and diverse workforce of 500+ to commit to the strategy and to doing extraordinary things to achieve the organization's business goals.
• Work to understand, diagnose, and anticipate the factors that cause a district to underperform, and partner with field leaders to create and implement mitigation plans to address challenges.
• Influence the development of operating expense budgets and capital expense budgets.
• Oversee the P&L for a region, ensuring that revenue and profit goals are met.
• Partner with Finance to develop annual workforce plans and review/influence business cases for new projects and programs.
• All other duties as assigned.

Benefits

• Competitive weekly pay and bonus opportunities.
• A benefits package valued at more than $10k. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth and life offerings at www.safelitebenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees