Regional Venue Technology Manager (East Region)

ASM Global•New York, NY

7d•$135,000 - $145,000•Hybrid

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! Reporting to the VP Venue Technology, the Regional Venue Technology Manager is primarily responsible for managing technology needs of event-based venues in the East Region, including but not limited to the management of third-party vendors, venue technology projects, Point-of-Sale technology (terminals, kiosks, peripherals, etc.), Desktop support and day-to-day management support. The successful candidate will lead a team providing operational support to users and ensure availability, stability and security of business systems and IT infrastructure platforms.

Requirements

Excellent communication skills; effectively influence others, the ability to make decisions quickly, and exhibit a high-level of maturity.
8+ years of relevant point-of-sale experience, ideally in the Hospitality or Tourism industry
Technical knowledge of IT systems
Experience with Windows 10 and Microsoft Office 365 suite of products
PCI risk and compliance
IT Security and incident response
Ability to motivate and lead teams
Ability to effectively manage and produce in a matrixed environment
Excellent interpersonal and communication skills
Strong contract management skills
Microsoft Windows Server 2012, 2016
IT Management tools (e.g. Active Directory)
Experience with an IT ticketing solution to track and manage issues and requests (e.g. ServiceNow)
Managing external vendors delivering managed IT services
Function as a leader throughout the project lifecycle
Manage scope and estimate delivery schedules on the project
Provide mentoring and support to venue technology team members
A wide base of experience in one or more technologies, including systems, client technologies, network, business intelligence and analytics
Excellent written and verbal communication skills, with the ability to communicate with all levels of staff
Excellent organizational skills with the ability to prioritize workload and multitask in a fast-paced environment
Strong problem solving and creative skills, and the ability to exercise sound judgment
High level of integrity and dependability with a strong sense of urgency and result-orientation
Must be able to work varying schedules to reflect the business needs of the organization

Nice To Haves

Relevant technical and project management certifications preferred

Responsibilities

Work with venue-based support resources to deliver and actively support point-of-sale, payment, and various other systems that are critical to business operations
Schedule, manage, mentor, and optimize deployment of salaried and hourly venue technology staff
Manage and optimize 3rd party vendor relationships and associated contracts that are key to venue technology, including point-of-sale vendors, digital menu board providers, mobile app providers, loyalty providers, etc.
Work with Corporate Infrastructure team to design, deploy and maintain IT infrastructure and enterprise systems such as corporate email, security, Accounting/Finance systems, collaboration tools, etc.
Work with broader technology team to estimate, design, implement and manage venue technology solutions in support of the business
Manage the evaluation, recommendation, and implementation of third-party technology products and services to accomplish the goals of the organization, which includes providing quality service for guests and maximizing profitability
Increase the productivity and effectiveness of venue technology operations through the definition of standards, best practices and promoting reuse of recommended enterprise technologies
Establish and maintain IT Service Management processes and procedures that can be effectively scaled
Ongoing management of IT Finance processes such as budgeting, reporting and invoice approval
Understanding of all areas of the Information Technology Architecture and participate in their development
Responsible for the Project Management and oversight of all venue technology projects. Lead project teams to manage delivery schedules and realization of project benefits
Define and communicate end user architecture strategies, principles, standards, policies and procedures
Analyze current application portfolio, installed technology and infrastructure to detect deficiencies and recommend solutions
Act as the business relationship manager between West Region properties and the Legends IT department
Act as escalation point for venue technology teams and operators across West Region properties
Manage client relationships and expectations for venue technology solutions across West Region properties
Gain an in-depth understanding of the organizational needs to provide guidance on strategic and technical direction
Perform additional related duties, tasks and responsibilities as required