Regional Transplant Center & OPO Liaison

United Therapeutics Corporation•Silver Spring, MD

7d•$101,000 - $140,000•Remote

About The Position

Support Lung Bioengineering's (LBE's) mission to be the most trusted provider of centralized ex vivo organ perfusion services, while supporting innovative research to significantly increase the national availability of transplantable organs. Serve as a clinical services representative to establish and maintain relationships with both Transplant Centers (TXC) and Organ Procurement Organizations (OPO); and train, onboard, and have regular engagements with various stakeholders within LBE's service range. Work to drive an increase in the use of Ex Vivo Lung Perfusion (EVLP) technology and gather industry insights. Collaborate with key decision-makers of TXC/OPO partners/prospective partners to provide clinical education on LBE's service model, EVLP devices, and overall value proposition. Train and onboard medical professionals on LBE's service model and EVLP devices. Ensure timely post-EVLP procedure communications with TXC/OPO to debrief and identify opportunities for improvement. Plan and conduct regular visits to TXC/OPO to maintain relationships, provide support, and identify opportunities for process improvement. Identify ongoing needs for TXC/OPO partners and develop solutions (e.g., work flows and content for communication tools). Develop expertise on lung transplant landscape in US and LBE's services to provide to LBE Liaison Leadership in support of strategic decisions. Serve as liaison between TXC and EVLP Specialists to address clinical/technical questions. Maintain a detailed customer relationship management database (CRM) on clients and life cycle management. Establish and maintain relationships with current and future thought leaders. Represent and support organizational efforts at transplant conferences, meetings, and symposia and report key information back to relevant internal stakeholders. Participate in contract/agreement execution in collaboration with internal and external stakeholders. Actively participate in referral and case debriefs, providing key insights and identifying opportunities to streamline workflows. Adhere to internal standard processes and comply with regulatory and compliance requirements. Pull through marketing strategies/tactics and communicate new and ongoing initiatives to TXC/OPO. Identify and support case study development, abstracts, and scientific submissions. All other duties as required.

Requirements

Bachelor’s Degree in a scientific or clinical field (or equivalent experience)
5+ years of experience working as an organ procurement coordinator, thoracic transplant coordinator, or a thoracic transplant medical science liaison/scientist
Demonstrated experience building and maintaining relationships with TXCs and/or OPOs
Demonstrated experience training physicians in the transplant or cardiothoracic space
Proficiency in OPO processes
Microsoft Office Suite
Ability to travel up to 60%
Effective delivery of verbal presentations
Demonstrated ability to be self-directed and utilize strong organizational and planning skills
Familiar with UNOS policies and procedures regarding lung allocation, procurement, donor management, and data reporting

Nice To Haves

Certified Procurement Transplant Coordinator (CPTC) or Certified Transplant Preservationist (CTP)
Clinician and scientific acumen in thoracic surgery and/or thoracic transplant procedures
Familiar with transplant reimbursement process and policies
Previous experience with EVLP devices
Previous experience with Veeva as a CRM or PRB tool
Ability to forecast, maintain a robust CRM, and analytical skills to review TXC data and dashboards

Responsibilities

Serve as a clinical services representative to establish and maintain relationships with both Transplant Centers (TXC) and Organ Procurement Organizations (OPO)
Train, onboard, and have regular engagements with various stakeholders within LBE's service range
Drive an increase in the use of Ex Vivo Lung Perfusion (EVLP) technology and gather industry insights
Collaborate with key decision-makers of TXC/OPO partners/prospective partners to provide clinical education on LBE's service model, EVLP devices, and overall value proposition
Train and onboard medical professionals on LBE's service model and EVLP devices
Ensure timely post-EVLP procedure communications with TXC/OPO to debrief and identify opportunities for improvement
Plan and conduct regular visits to TXC/OPO to maintain relationships, provide support, and identify opportunities for process improvement
Identify ongoing needs for TXC/OPO partners and develop solutions (e.g., work flows and content for communication tools)
Develop expertise on lung transplant landscape in US and LBE's services to provide to LBE Liaison Leadership in support of strategic decisions
Serve as liaison between TXC and EVLP Specialists to address clinical/technical questions
Maintain a detailed customer relationship management database (CRM) on clients and life cycle management
Establish and maintain relationships with current and future thought leaders
Represent and support organizational efforts at transplant conferences, meetings, and symposia and report key information back to relevant internal stakeholders
Participate in contract/agreement execution in collaboration with internal and external stakeholders
Actively participate in referral and case debriefs, providing key insights and identifying opportunities to streamline workflows
Adhere to internal standard processes and comply with regulatory and compliance requirements
Pull through marketing strategies/tactics and communicate new and ongoing initiatives to TXC/OPO
Identify and support case study development, abstracts, and scientific submissions