Regional Transitional Manager (Houston, TX)

CWS Apartment Homes•Houston, TX

3d•Onsite

About The Position

The Regional Transitional Manager is responsible for managing the operations and maximizing the financial value of an apartment community on a temporary basis, with an emphasis on effectively managing, marketing, and maintaining the physical asset in accordance with CWS Apartment Homes, LLC policies, procedures and standards. An associate in this position will be assigned by the Vice President of Operations to manage various properties in a region or regions, typically for a short-to-medium term assignment, though long term assignments are possible. The RTM may be assigned to work in the absence of the current Community Director or at an underperforming asset with critical needs such as improved leasing activity to ensure optimum performance while maintaining expense control. Expected travel for the RTM position is 100%.

Requirements

Extensive leasing experience with both stabilized and lease up assets
Yardi software experience (required)
Ability to adhere to a variable work schedule, including weekends and emergencies as required
Ability to adhere to company policies, procedures, and practices
Ability to establish and effective working relationships
Ability to create and maintain a professional and ethical atmosphere
Possess a valid driver’s license with good driving record and current automobile insurance (required)
Strong supervisory/managerial skills
Strong word processing and spreadsheet skills
Extensive knowledge of property management with 2-4 years of manager level and leasing experience
Ability to travel extensively with minimum notice

Nice To Haves

Microsoft Office and Outlook software experience (preferred)
High school diploma, 2-4 years of college is strongly preferred

Responsibilities

Embrace CWS core values and set an example to the team by demonstrating these values daily.
Make safety a top priority, ensuring the health, well-being, and safety of team members, residents, contractors, and oneself is foremost in mind in conducting all business activities.
Facilitate leasing activity and leasing improvements as needed for the community.
Oversee the Assistant Community Director and Leasing Consultants in various leasing procedures.
Recommend rent changes, renewal increases, and concessions to the Revenue Manager.
Ensure all leasing practices meet federal, state, and local law requirements.
Implement strategic marketing plans and ensure the leasing staff is knowledgeable of the overall market.
Develop overall marketing strategies and facilitate the participation of the leasing staff in all marketing programs.
Evaluate the effectiveness of all advertisements.
Develop and execute the property’s operations budget, monitoring expenses to approved budget.
Maintain positive resident relations and implement retention programs.
Establish and maintain renewal programs, daily resident services, and concierge programs.
Monitor service requests and follow-up programs.
Monitor notices to vacate and ensure all efforts have been made to boost resident retention.
Supervise and lead all on-site staff, including recruitment, interviewing, hiring, performance evaluation, coaching, and counseling.
Ensure regular and consistent training of all team members.
Monitor make-ready status on vacant units and establish efficient systems for scheduling necessary work to minimize downtime and meet leasing objectives.
Ensure the overall quality of make-ready units meet CWS standards.
Monitor service requests, ensuring prompt response and proper completion.
Establish and maintain systems for service requests and follow-ups.
Achieve maximum performance regarding accounts receivables, ensuring timely collection and proper recording.
Achieve maximum performance regarding accounts payables, including approving and coding expenses, entering invoices, and ensuring timely payment.
Maintain and reconcile the petty cash debit card account.
Monitor payroll reporting, review punch detail reports, and prepare monthly bonus and commission reports.
Successfully execute Risk Management Programs and Emergency Procedures, including implementing and maintaining CWS Risk Management Programs, responding to community emergencies, and documenting any damage or accidents.
Plan and participate in regular safety meetings.