Regional Training Program Manager

JLL•Sterling, VA

1d•Remote

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Summary of Role The Training Specialist Leader oversees and manages a team of Training Specialists in critical environments, ensuring the effective onboarding, qualification, and ongoing training certification of engineering teams across the account. The key to success in this role is to be an open, transparent and consistent communicator to all stakeholders. In this role, you have the opportunity to shape a portion of the digital economy as well as the careers and lives of the teams supporting operations.

Requirements

8+ years of experience in data center/critical facility operations.
5+ years of experience in technical training and development roles.
Strong knowledge of UPS systems, emergency generators, and switchgear.
Knowledge of training platforms, electrical and mechanical qualifications and certifications.
Hands-on experience working in a data center/critical facility, including UPS.
Knowledge of electrical and mechanical systems, emergency generators and fire protection systems.
BS in Electrical or Mechanical Engineering, Training, Education, or equivalent.
Five to seven years management experience.
Excellent verbal and written communication skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training manuals.
Ability to read, analyze, and interpret technical procedures, or governmental regulations and codes.
Ability to write routine reports, correspondence, and training manuals.
Ability to speak effectively before small groups of tenants or fellow employees.
Demonstrated verbal/written communication skills.
Strong organizational skills
Ability to multitask
Ability to work independently
Proven leadership and team management skills
Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access and any other software packages.
Must be able to professionally interact with tenants and contractors.
Demonstration of leadership ability, presentation capabilities and organization skills.

Nice To Haves

MyLearning, LMS related platform experience.
Corrigo Experience.
MCIM / Salesforce Experience.
Zendesk Experience.
Service Now Experience.

Responsibilities

Develop and implement strategic training initiatives for critical environment operations.
Oversee the creation and maintenance of comprehensive training programs, including onboarding, qualification, and upskilling curricula.
Ensure compliance with safety standards and regulations in all training activities.
Collaborate with clients to integrate their systems and requirements into the overall training program.
Analyze training effectiveness and implement improvements based on feedback and performance metrics.
Manage the regional training budget and resources.
Coordinate with other departments to align training efforts with organizational goals.
Oversee the maintenance of training records and documentation.
Performs additional job duties as requested.
Lead and manage a team of Training Specialists, providing guidance, support, and performance evaluations.
Carries out supervisory responsibilities in accordance with the policies enumerated with Jones Lang LaSalle and applicable laws.
Responsibilities include interviewing, hiring, and training employees.
Planning, assigning, and directing work.
Appraising performance.
Rewarding and disciplining employees.
Addressing complaints and resolving problems.