Regional Training Manager

Dollar Tree • Miami, FL

5d • $94,000 - $100,000 • Hybrid

About The Position

The Regional Training Manager (RTM) position supports retail field training implementation specifically for Family Dollar in the Miami, Florida area. This role is responsible for Field Talent Development, Instructor led training, District Manager Training and Train-The-Trainer sessions. Key accountabilities include the selection, assessment, oversight, certification, and ongoing management of the Model Store Training Program and the Store Training Program. The RTM ensures the quality and full completion of training and certification for District Managers and Store Managers before they are assigned to their new roles. This position involves professional classroom and in-store experiential facilitation of major field training initiatives, establishing and maintaining effective regional business partnerships, and consulting as a subject matter expert (SME) in instructional design and training content development for the field. The RTM strategically plans and aligns training deployment in key markets to support the People Plan and learning governance strategy. This position reports directly to the Zone Training Director. RTMs possess comprehensive knowledge of store operations, act as the field’s “store experts,” and deliver best-in-class learning through facilitation and experiential learning. They serve as training business partners to Regional Directors and District Managers, providing updates and solutions that support company strategies. RTMs interact with all levels of the business, including senior leaders. This individual models Family Dollar values and professionalism, contributing to a positive work environment. Emotional intelligence, adaptability, and change leadership are critical due to the role's involvement in new business initiatives. Travel up to 12 days per month is required, potentially including air travel and driving for up to 5 hours.

Requirements

• 3 to 5 years Training and Facilitation experience in human resources, business, education or equivalent experience as a multi-unit manager.
• Must be able to work in a fast-paced, ever changing and results-based environment.
• Proficient in Microsoft Office Suite (i.e., Outlook, Excel, OneNote, PowerPoint).
• Excellent interpersonal, verbal, and written skills.
• Candidates must reside in or be within reasonable commuting distance of Miami, Florida.

Nice To Haves

• Certification in coaching and/or Training APTD Certification.
• Retail training experience, and/or multi-unit experience is strongly preferred.
• Undergraduate degree/Graduate degree preferred.

Responsibilities

• Oversee Model Store Trainers (MST) including identification, in-store assessment, certification for all districts, and ongoing retention/succession of the MST Program.
• Ensure the SM Training Program is executed per company expectation, producing highly proficient Store Managers at time of assignment.
• Oversee and manage the DM Training Program, creating DM training plans, providing high levels of ongoing interaction and support during training, producing highly proficient District Managers at time of assignment.
• Strategically consult, plan and coordinate with DMs to support Zone People Visits in key markets/major initiatives.
• Provide performance consultation to regional business partners regarding MSTs, SMTs and DMITs.
• Consult with regional business partners to ensure MST selections meet all requirements for the role.
• Facilitate MST Certification Sessions once per quarter as scheduled.
• Gather feedback to determine performance gaps and conduct needs analysis to determine appropriate training solutions.
• Leverage adult learning principles and methodologies to support delivery of SSC content development that the RTM facilitates in the field.
• Provide SME for DM Trainer Program development and implementation.
• Conduct Train-The-Trainer sessions with DM Trainers, so they can effectively provide technical training for the overall DM audience in their respective regions.
• Responsible for facilitation of SSC/Zone-based DM Training Program.
• Conduct ongoing quarterly MST Council sessions to maintain high levels of engagement and to ensure SM Training Program execution.
• Conduct in-person field visits with MSTs to validate that the SM Training Program is being executed per company expectation, communicating through email with regional business partners pre-visit and post-visit to ensure appropriate business partner support.
• Responsible to facilitate large groups of 80 -120 people for major company events.
• Be a Training Champion to sustain training, embed learning behaviors into daily Ops and business partner routines.
• Implement best-in-class learning strategies to ensure learning objectives are achieved through facilitation.
• Consult as a SME, with the SSC Development Design Team, on development of assessments, measurement, and productivity tools to sustain training, identify knowledge, skill and application gaps.

Benefits

• Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.
• We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED