Regional Technology Specialist (Northern Virginia) - Johnson and Johnson MedTech, Electrophysiology

Johnson & Johnson • Charlottesville, VA

5d • Hybrid

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. This role is within the MedTech Sales - Capital Sales (Commission) category. The Regional Technology Specialist will be based in the Northern Virginia region and will be an integral part of the J&J MedTech Electrophysiology US Field Sales & Service group. The role reports to a New Technology Manager (NTM) and closely partners with Regional Business Directors (RBDs) and Territory Managers (TMs). The Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke, aiming to elevate standards of care for stroke, heart failure, and atrial fibrillation (AFib) patients.

Requirements

• A minimum of a bachelor's degree, or 5 years of relevant professional work experience.
• Excellent oral (including group presentations) and written communication skills.
• Solid organizational and time management abilities.
• A valid driver's license issued in the United States.
• Willingness and ability to travel up to 70% overnight locally, regionally, and nationally.

Nice To Haves

• Certification in cardiology technology (E.g. IBHRE, RCES), for EP and clinical experience.
• Managerial / supervisory experience.
• Live in the assigned geography.
• Strong computer skills, including proficiency with Microsoft Office products.

Responsibilities

• Assess and increase the clinical competency development for the assigned workgroup's field organization.
• Assess team members' clinical skills, identifying internal or external resources to fill training gaps and monitor/track improvement to a level of certification and beyond.
• Launch new technologies and achieve geographically aligned business objectives.
• Act as a strategic partner to implement emerging education related to new technologies and organizational directives.
• Quantifiably improve the workgroup's level of clinical competence.
• Provide technical and clinical product support to Electrophysiology (EP) physicians and laboratory staff for electrophysiology diagnostic and therapeutic catheters and systems.
• Build and maintain mutually beneficial relationships with physicians & EP laboratory staff to identify and foster interest in new products or product indications.
• Partner with Territory Managers, Field Service Engineers, and Field Management to ensure alignment and coordination of activities to meet business objectives.
• Work in coordination with the NTM and Global Education & Training team to accurately assess the clinical skills of assigned electrophysiology clinical team members and establish a prioritized clinical development plan.
• Facilitate the development of the assigned electrophysiology clinical team members to meet the requirements of the certification and ongoing clinical development process.
• Develop & execute a workgroup-wide certification plan that brings 100% of the group to the targeted level and accurately assesses the clinical skills of assigned per diem clinical support and manages them through the per diem certification process.
• Measure and be accountable for quantifiable learning and growth in their assigned workgroup.
• Partner with Sales and Service leaders to execute content for emerging and targeted areas of growth.
• Partner with various stakeholders including Sales, Marketing, and Global Education and Training to execute continual education of all sales and clinical field personnel.
• Provide expert clinical product and technical assistance and training to physicians and EP/IC Lab Staff on the effective use of electrophysiology systems and catheter equipment (e.g., The CARTO® System and all appropriate software modules) during case procedures within an assigned geography.
• Educate assigned customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training.
• Share best practices to increase value for customers.
• Use and coach aligned workgroups on consultative selling techniques to identify potential sales opportunities within the account.
• Create awareness of electrophysiology solutions and facilitates Territory Manager (TM) and Clinical Account Specialist (CAS) contact with key decision makers to drive incremental business.
• Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. other EP/Ultrasound CAS, FSE, RBD/KAM) and other internal and external partners.
• Develop and share best practices with US Field Sales and Service colleagues and internal partners.
• Develop and grow mutually beneficial customer relationships within and beyond the EP/IC lab, including physicians, nurses, technicians, clinical and hospital administrators, and staff.
• Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
• Prioritize and appropriately respond to requests in a high-stress environment.
• Maintain composure and problem-solving focus during stressful interactions.
• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders.
• Formulate solutions based on dialogue and input gained during sessions.
• Respond daily to requests by email and voicemail from customers, practitioners, and partners.
• Perform administrative work, including CAS Field Visit Letters, training summaries, account documentation, compliance training requirements, expense reporting, and Company system input.
• As required, respond to requests for case support to customers for the operation and use of electrophysiology equipment.
• Set appointments, present clinical and technical information, and be present to ensure optimal equipment usage.
• Communicate with counterparts, supervisor, and business partners to ensure efficiency and open lines of communications.
• Maintain Safe Fleet standards according to Company guidelines.
• Communicate business-related issues or opportunities to the next management level.
• Ensure subordinates follow all Company guidelines related to Health, Safety, and Environmental practices and that all resources needed to do so are available and in good condition.
• Ensure personal and Company compliance with all Federal, State, local, and Company regulations, policies, and procedures.
• Perform other duties assigned as needed.

Benefits

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level