Regional Technology Operations Specialist II

Select Medical•Richmond, VA

1d•Hybrid

About The Position

Select Medical is seeking a proactive, customer-focused Regional Technology Operations Specialist II to support hospitals and clinical operations across a designated region. This role provides technical services for the installation, configuration, maintenance, troubleshooting, and support of endpoint devices, software applications, networking equipment, printers, mobile devices, and telecommunications technologies. The ideal candidate is a problem solver who thrives in a fast-paced healthcare environment, delivers exceptional customer service, and takes ownership of resolving technical challenges that impact patient care and business operations. This position reports to the Supervisor, Regional Technology Operations. Please note that this position requires regular travel throughout the assigned region, including periodic overnight stays.

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field; equivalent education and experience may be considered.
Minimum 5 years of Information Systems experience.
At least 3 years of hands-on experience supporting endpoint devices, operating systems, and network infrastructure technologies.
Experience troubleshooting Windows desktop and laptop environments.
Strong customer service, communication, and interpersonal skills.
Excellent analytical, troubleshooting, and problem-solving abilities.
Ability to prioritize multiple tasks and adapt to changing business needs.
Strong organizational skills, attention to detail, and sense of urgency.
Ability and willingness to travel regularly throughout the region.
Availability to provide support outside normal business hours.

Nice To Haves

7+ years of Information Systems experience.
Experience supporting HP and Ricoh printers, scanners, tablets, smartphones, and related peripherals.
Knowledge of networking, telecommunications, VoIP, and infrastructure technologies.
Experience supporting clinical and healthcare technologies, including nurse call systems, telemetry, medication dispensing systems, and other patient-care devices.
Familiarity with Epic, MEDHOST, or other healthcare applications.
Experience in multi-site healthcare or enterprise environments.
Knowledge of Microsoft productivity applications and endpoint management tools.
Healthcare industry experience preferred.
Strong documentation and process improvement skills.
Experience working in and navigating ServiceNow.

Responsibilities

Provide advanced end-user support for desktops, laptops, mobile devices, printers, scanners, clinical technologies, and related peripherals.
Respond to and resolve incidents, requests, tasks, and problems assigned through the Solution Center, ensuring timely communication and resolution.
Install, configure, troubleshoot, maintain, and repair hardware, operating systems, software applications, and network-connected devices.
Support local and wide-area network connectivity and assist with telecommunications and VoIP-related issues.
Escalate complex or out-of-scope issues to appropriate teams or vendors and ensure proper follow-through.
Assist with hospital openings, acquisitions, relocations, closures, equipment deployments, upgrades, and technology refresh initiatives.
Coordinate with corporate IS teams and vendors to implement technology projects and infrastructure improvements.
Maintain accurate documentation relating to equipment inventory, network infrastructure, cabling, software revisions, and device locations.
Monitor and report potential security concerns and unauthorized access to corporate systems and data.
On-call after-hours support for critical business and patient-care systems.
Support disaster recovery testing and business continuity activities as assigned.
Collaborate with Systems Administrators, Engineers, and other IS teams on projects and operational initiatives.
Complete additional projects and responsibilities as assigned.