Regional Technical Specialist - Transfusion Medicine- South Technical Region

QuidelOrtho

20d • $85,000 - $110,000 • Remote

About The Position

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic. Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all. The Role As we continue to grow, we are seeking a Regional Technical Specialist - Transfusion Medicine - South Technical Region. The Regional Technical Specialist (RTS) is responsible for providing technical and sales support for Transfusion Medicine (TM) product sales to existing accounts. This support is primarily through adding new assays, troubleshooting, and supporting the sales process within a set of assigned accounts. You will be responsible for leading and influencing the technical adoption of QuidelOrtho products and serve as an integrated technical expert, and demonstrates an advanced level of skill and leadership. This is a remote, work from home position supporting the South Tech Region in the US, including Texas, Oklahoma, Louisiana, Arkansas, Alabama, and Mississippi. This role will have the ability to support a large geographic area and potential to help across additional regions.

Requirements

• Education: Minimum of a Bachelor of Science degree in Medical Technology.
• Clinical Background: Minimum of years 7 years' experience in Transfusion Medicine or equivalent experience. Advanced knowledge of customer Transfusion Medicine processes. Capable of training at a variety of levels.
• Industry/Domain Knowledge: Demonstrates solid product knowledge and skills on all Transfusion Medicine products related to theory, techniques, processes, procedures, equipment and materials necessary to do the job effectively. Solid Transfusion Medicine market knowledge for the purpose of understanding market forces impacting the business
• Business Acumen: Highly skilled at uncovering key business issues and providing insightful, actionable recommendations for improvement
• Communication: Advanced verbal and written communication skills
• Registration(s) as a Clinical Laboratory Scientist (CLS) preferred.
• Certified Green Belt Lean Six Sigma preferred.
• Must have a valid US driver's license in good standing.
• Travel: Overnight travel of approximately 75% will be required, depending up on workflow.

Nice To Haves

• Registration(s) as a Clinical Laboratory Scientist (CLS) preferred.
• Certified Green Belt Lean Six Sigma preferred.

Responsibilities

• Advanced Technical Troubleshooting: provides advanced troubleshooting with customers and Integrated Delivery Networks (IDNs) as needed within existing customers. Coordinates with Ortho resources for situations and problems that require higher levels of support. Directs and implements corrective actions for escalated customers across regions and nationally, including IDN Customers.
• Menu Expansion: Assists customers with menu review and menu addition, both during validation and following test of record on automated analyzers to build and expand reagent revenue. Also supports sales activities to drive the business and meet company goals.
• IDN Expertise and Support: A resource, as needed, for a higher level of field expertise surrounding IDN projects that involve multiple instrument implementations, IDN customer training, IDN Sales support, and additional strategic needs at the IDN customer level
• Field Application Specialist (FAS) Support: Coaches and assists FASs as an SME (Subject Matter Expert) with respect to FAS procedures such as equipment implementation support, proprietary software use, and tools. Provides leadership and project management over multiple system installs and IDN instrument projects.
• Technical Support & Customer Retention: Participates in formal complaint handling process, troubleshooting, and re-training related to QuidelOrtho VISION® and gel technology. Ensures that technical issues are resolved in a timely and complete manner.

Benefits

• QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level