Regional Technical Services Manager

JLL•Indianapolis, IN

5h•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Regional Technical Lead – Engineering and Asset Management (IFM) Position Overview The Regional Technical Lead provides technical leadership and engineering expertise across an integrated facilities management portfolio within the assigned region. This role ensures seamless delivery of technical services, optimizes asset performance, and maintains engineering standards across multiple client sites while supporting the integrated service delivery model that combines hard and soft FM services.

Requirements

Bachelor's degree in Mechanical Engineering, Electrical Engineering, Building Services Engineering, or related technical discipline required.
Professional Engineering qualification (CEng, PE, or equivalent) preferred.
Minimum 8-10 years of progressive experience in building engineering, facilities management, or technical asset management.
At least 3-5 years in a technical leadership role within IFM, corporate real estate, or multi-site facilities operations.
Proven track record of managing technical service delivery across diverse building portfolios and complex MEP systems.
Comprehensive knowledge of building systems including HVAC, electrical distribution, fire and life safety, plumbing, building automation, and controls.
Strong understanding of asset management principles, maintenance strategies (preventive, predictive, condition-based), and lifecycle planning methodologies.
Proficiency with CAFM/CMMS systems, BMS platforms, and data analytics tools for performance monitoring and reporting.
Deep understanding of integrated facilities management service delivery models and client relationship management.
Experience managing technical operations within contractual SLA frameworks and KPI-driven environments.
Strong commercial awareness including budgeting, cost control, CAPEX/OPEX planning, and value demonstration to clients.
Proven ability to lead, mentor, and develop geographically dispersed technical teams.
Excellent communication skills with ability to translate technical concepts for non-technical audiences including senior leadership and client stakeholders.
Strong stakeholder management skills with experience building relationships across internal teams and external partners.
Strategic thinking and problem-solving abilities with focus on long-term asset optimization and service improvement.
Strong analytical skills with data-driven decision-making approach.
Excellent organizational and project management capabilities with ability to prioritize multiple demands across regional portfolio.
Commitment to health, safety, and environmental best practices.
Client-focused mindset with dedication to service excellence and continuous improvement.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Additional certifications such as Certified Facility Manager (CFM), IWFM qualification, IOSH Managing Safely, or Building Management System certifications are advantageous.

Responsibilities

Provide technical direction and engineering leadership across the regional IFM portfolio, ensuring alignment with client SLAs, contractual obligations, and organizational standards.
Lead the technical integration of hard services (MEP systems, building fabric) with soft services delivery to optimize overall facility performance.
Serve as the primary technical escalation point for complex engineering challenges affecting service delivery.
Working with the local site teams, ensure that a full and compliant program of maintenance is delivered as per the requirement of our contract service catalogue.
Review and audit maintenance delivery both in-house and via partner vendors/contractors to ensure minimum stator compliance is adhered to and required standards of safety and workmanship are upheld.
Review and actively manage the 52-week planners for each site to ensure all maintenance is delivered on time, in-line with all KPI’s and performance metrics.
Oversee comprehensive asset lifecycle management programs including condition assessments, preventive and predictive maintenance strategies, and capital planning recommendations.
Analyze asset performance data and maintenance trends to identify opportunities for reliability improvement and cost optimization.
Develop and monitor KPIs related to asset uptime, mean time between failures, energy consumption, and maintenance effectiveness across the regional portfolio.
Establish and enforce engineering standards, standard operating procedures (SOPs), and technical specifications across all regional sites.
Ensure compliance with health and safety regulations, building codes, environmental legislation, and client-specific requirements.
Conduct technical audits and site assessments to verify adherence to IFM service delivery standards and identify improvement opportunities.
Act as technical interface with clients for engineering and asset-related matters, providing expert advice on system performance, lifecycle planning, and strategic recommendations.
Support account teams in addressing client concerns, technical queries, and service improvement initiatives.
Contribute to client reviews, governance meetings, and business planning discussions with technical insights and data-driven recommendations.
Mentor and provide technical guidance to site-based engineering teams, multi-skilled technicians, and facility managers across the region.
Develop and deliver technical training programs on building systems, maintenance procedures, safety protocols, and new technologies.
Support recruitment, competency assessment, and career development of technical personnel within the IFM operation.
Review and approve technical scopes of work for capital improvement projects, system replacements, and refurbishment programs.
Provide technical input during project planning, design review, contractor selection, and value engineering exercises.
Coordinate CAPEX forecasting and lifecycle replacement planning to support client budget planning and investment decisions.
Manage relationships with specialist subcontractors, OEM service providers, engineering consultants, and equipment suppliers.
Review and optimize service agreements, maintenance contracts, and SLAs for technical adequacy and value delivery.
Conduct vendor performance reviews and drive continuous improvement in third-party service quality.
Identify and evaluate emerging technologies including IoT sensors, building management systems (BMS), computer-aided facility management (CAFM) platforms, and predictive maintenance tools.
Lead digital transformation initiatives that enhance operational efficiency, reduce reactive maintenance, and improve client reporting capabilities.
Champion sustainability initiatives and energy efficiency programs across the regional portfolio.
Identify technical risks affecting service delivery, asset reliability, or client operations and develop mitigation strategies.
Ensure robust emergency response procedures and business continuity plans are established for critical building systems.
Support incident management and root cause analysis for significant technical failures or service disruptions.
Prepare comprehensive technical reports, asset condition assessments, lifecycle forecasts, and performance dashboards for internal leadership and client stakeholders.
Present complex engineering data and recommendations in clear, business-focused terms.
Contribute to monthly and quarterly business reviews with technical insights that demonstrate value delivery and support contract retention.