Regional Tech Support Specialist- Chicago, IL

Pentair•Chicago, IL

19h•Hybrid

About The Position

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions. We have an opportunity for a Regional Technical Support Specialist to join our Chicago, IL team. You will provide expert over-the-phone support for pool equipment and systems to our top pool professionals. In this role, you will assist in troubleshooting, diagnosing, and resolving technical issues remotely while determining when on-site service by a field technician is necessary. Your focus will be delivering excellent customer service, ensuring fast resolution of technical problems, and support product performance in the field. The ideal candidate will have a background in pool systems or similar industries such as HVAC, plumbing, or electrical systems.

Requirements

Experience in technical support, preferably in pool systems or related fields (HVAC, plumbing, electrical systems)
Strong problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone
Excellent verbal communication and customer service skills
Ability to assess complex situations and determine the appropriate next steps
Proficiency in reading and understanding technical manuals and schematics
High level of attention to detail and organizational skills

Responsibilities

Provide phone-based technical support for pool products to high priority customers, including troubleshooting pumps, heaters, filters, and automation systems
Guide customers through problem diagnosis and resolution, ensuring clear communication and technical understanding
Assess when on-site support is required and coordinate with field technicians to resolve more complex issues
Maintain detailed call logs and service records, tracking issues to ensure timely resolutions
Assist customers with product usage questions and provide expert advice on equipment maintenance, installation, and performance
Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction