Regional System Support Specialist

BlueScope • Middletown, OH

2d

About The Position

The primary function of this role is to provide installation, maintenance and support for all IS related hardware and software. This function may also be required to recommend solutions that span their specific locations. The Infrastructure Services department provides the tools and automation to store, organize and manipulate data while making that data easily retrievable. Various hardware and software tools, along with support, combine to enable these functions in a cost-effective method that helps to increase efficiency and accuracy.

Requirements

• High School diploma or equivalent
• 5 years of relevant work experience including desktop support, network administration, and computer hardware support
• Proficient with PC and server management systems

Nice To Haves

• Undergraduate degree in computer science or related field

Responsibilities

• Provide functional and technical support to BlueScope associates
• Provide clear and cordial communication to internal and external customers
• Manage assets, uptime, and performance of networks, machines, and systems as assigned
• Ensure that standard BlueScope hardware and software is being maintained and in working condition as required
• Ensure that all requests are recorded and completed to customer satisfaction
• Document resolutions to requests for future reference
• Recognize and report developing trends in the support process and technologies

Benefits

• health insurance
• life insurance
• short and long term disability
• paid time off
• retirement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED