Regional System Integration Manager (RSM)

Motorola Solutions•North Carolina, US Offsite, SC

1d•$150,000 - $180,000•Hybrid

About The Position

The Regional System Integration Manager (RSM) is a pivotal leadership role within Motorola Solutions' Mission Critical Services Organization, primarily focused on business operations in Georgia, North Carolina, and South Carolina. Based in the T4 East Territory, the RSM is responsible for the end-to-end management of regional business activities. Key accountabilities for this position include: Supervising customer support contracts, deployment, and installation projects. Administering repair depot agreements, contracts and system upgrade initiatives. Ensuring the precise execution of maintenance and deployment work that exceeds standard contract requirements. As a vital link in our matrixed structure, the RSM collaborates with internal partners and leverages team resources to meet customer needs. Success is defined by high customer satisfaction, revenue expansion, and maintaining strong gross margins across the contract portfolio. Ideal candidates possess strategic vision and exceptional leadership abilities to navigate complex customer engagements, particularly during critical outages or crises. This role provides a unique opportunity to drive growth and lead a dedicated team in the essential field of mission-critical communications infrastructure. Manages the financial aspects of the assigned business portfolio, including revenue forecasting, cost management, containment, and investment planning. Demonstrates strong financial acumen and understanding of profit and loss (P&L) elements and principles. Collaborates closely with the Sales team throughout customer engagement, ensuring high-quality customer interactions and driving business growth. Plays a direct role in the creation of large and/or complex service proposals, ensuring alignment between service approach, scope, staffing, and financial aspects.

Requirements

5+ years of professional experience in one of the following: Public Safety, Communications, Wired/Wireless, Engineering, Services, Management, Customer Service, Customer Support, Sales Support, Account Management, Motorola Services, Military experience
Legal authorization to work in the U.S. indefinitely is required.
Must be able to obtain background clearance as required by government customer(s)

Nice To Haves

Experience with Salesforce, Oracle/Services Lifecycle tool
Strong working knowledge of the Customer Call Center and the Network Operations Center offerings and procedures is preferred
Strong command of communication skills, both oral and written
Ability to communicate with customer IT personnel regarding WLAN and wired infrastructures.

Responsibilities

Provides leadership to a multi-disciplinary team, including Customer Support, System, and Field Service Technician Managers, with oversight of recruitment, mentorship, and performance evaluation.
Provides strategic guidance and oversees day-to-day operations to ensure the delivery of customer obligations, meeting both customer satisfaction and financial goals.
Manages the financial aspects of the assigned business portfolio, including revenue forecasting, cost management, containment, and investment planning.
Collaborates closely with the Sales team throughout customer engagement, ensuring high-quality customer interactions and driving business growth.
Plays a direct role in the creation of large and/or complex service proposals, ensuring alignment between service approach, scope, staffing, and financial aspects.
Supervises customer support contracts, deployment, and installation projects.
Administers repair depot agreements, contracts and system upgrade initiatives.
Ensures the precise execution of maintenance and deployment work that exceeds standard contract requirements.