Regional Support Supervisor - Aptos, CA

Anywhere•Aptos, CA

18h•$32 - $35•Onsite

About The Position

The Regional Support Specialist Supervisor provides critical administrative, operational, and customer service support to branch offices, leaders, and agents within their assigned pod of offices. This role serves as the first point of escalation for questions and issues, manages team workflow and ensures coverage. The Supervisor will coach Regional Support Specialists and also function as a Regional Support Specialist in a specific office. The RSS team collaborates to provide support across various offices, including processing agent transactions, liaising with departments and business partners, general office administration, and customer service. This position is key to helping agents live exceptional lives.

Requirements

2 or more years of in-office branch support experience.
Strong written and verbal communication skills.
Technologically proficient in all areas including familiarity with various operating systems on PCs and Macs and ability to navigate computer software.
Proficiency with Microsoft Office.
Ability to communicate effectively with different audiences, including agents, branch managers, and operational support teams.
Customer focused, delivery oriented, ability to multi-task.
Willingness to be “nimble” and adjust priorities as needed.

Nice To Haves

1 or more years customer service experience preferred.
Prior Real Estate office experience preferred.

Responsibilities

Serve as the first point of escalation for questions and issues.
Manage RSS workflow and employee absences.
Coach RSS’s within pod as opportunities arise.
Liaison to Branch Managers in your pod.
Support RSS Leadership with performance feedback.
Manage RSS Team huddles in your pod.
Manage compliance issues.
Work on special projects as needed.
Ensure all office items remain in working order in collaboration with facilities and IT partners.
Ensure office supplies are sufficiently stocked and organized, and mail is distributed.
Greet and direct agents/customers as needed.
Provide white-glove service for agents and clients, promoting available support.
Support Agents with technology, process, or operational questions.
Promote a friendly, inclusive office culture.
Work with the Agent Onboarding Team to support the agent onboarding process.
Ensure agent transactions are efficiently and accurately processed, with timely commission payments and avoidance of adjustments.
Scan physical checks as needed.
Act as a point of contact for missing documentation or transactional issue escalations.
Perform database entry and updates in MLS and Transaction Manager.
Ensure agent transactions are complete for compliance.
Conduct systems review of Trident and Transaction Manager, and submit issue resolutions through OnBase.
Support Branch Managers with maintaining office promotional items, sales meetings, new agent orientations, and supporting office culture.
Other duties as assigned.