Regional Support Supervisor - Cumming, GA

Anywhere•Cumming, GA

6d•Hybrid

About The Position

At Anywhere Real Estate, we are reimagining the home buying and selling journey. Coldwell Banker Realty has an exciting opportunity for a Regional Support Supervisor to join our team and add value to our real estate agents experience. In this role, you will lead a group of Regional Support Lead team members who directly manage the Regional Support Specialists. This position is uniquely poised to not only drive the efficiency and product quality of the team but also to play a pivotal role in developing and building the culture of the team. The primary focus of this position is to hire, train, develop, and engage the Regional Support Leads and indirectly support their supervision of the Specialists on their team. While this role offers a hybrid work environment, candidates should expect frequent travel to various office locations.

Requirements

5-7 years business experience
2-3 years previous supervisory experience strongly preferred
Prior Real Estate and customer service experience strongly preferred
Ability to provide feedback to employees through coaching and training to further their success and a willingness to motivate staff; a leader by example willing to take on additional duties as needed
Ability to work remotely with a sense of urgency in a fast-paced, high volume paperless environment while ensuring quality work from team members
Excellent verbal and written communication skills
A people first approach. Ability to coach team on providing exceptional customer service throughout the transaction process
Ability to learn and navigate multiple software systems with an elevated level of competency
Demonstrated ability to identify and resolve problems in a timely manner, gather and analyze information thoughtfully and maintain confidentiality
Demonstrable history of effectively collaborating with different departments and leaders
Adaptable, able to prioritize and manage competing demands with a willingness to try new things

Responsibilities

Lead a team of Regional Support Leads to drive team success, including hiring, interviewing, onboarding, staff orientation/training, ongoing training and development, preparing staff schedules, managing vacation requests, reviewing and approving timecards, and performing annual performance reviews and performance management.
Act as the main point of contact for all Regional Support Leads within an assigned market, serving as a liaison to branch leadership and RVPs, being the knowledge expert of a non-CES deal, identifying customer needs and taking proactive steps to maintain positive experiences, and resolving customer complaints and issues in a timely and effective manner.
Work closely with marketing/field leadership to build agent awareness and understanding of services, as well as positioning to newly affiliated or pending affiliation agents.
Continuously evaluate procedures and seek improvements/efficiencies.
Analyze customer feedback and prepare reports for review and recommendation.
Work with other teams within the center to seek overall improvements for your LOC(s).