Regional Support Specialist

Hiab • Bensenville, IL

1d • Onsite

About The Position

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow. This role provides efficient, confidential and professional customer service, administrative clerical support, and invoicing in support of Hiab Services.

Requirements

• High School diploma or equivalent required
• 3+ years customer service experience
• Accounts Payable (Basware)
• Exceptional attention to details while exhibiting excellent data entry skills
• Process-oriented and able to multi-task

Nice To Haves

• SAP experience is a plus

Responsibilities

• Maintain daily invoicing in line with relevant customer requirements, and investigate billing issues, process credits and rebills
• Process expense reports for technicians in area of responsibility
• Open, receive, and process purchase orders with Store@Hiab
• Collaborate with Service Team Leads on open orders and PMs in preparation for invoicing
• Request equipment adds & partner function updates as necessary to support the service business in assigned region
• Provide support in responding to customer surveys in Salesforce

Benefits

• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED