Regional Support Specialist - Fort Mitchell, KY

Anywhere•Fort Mitchell, KY

3h•Onsite

About The Position

The Regional Support Specialist (RSS) role is central to the smooth and strategic operation of Coldwell Banker offices. Based in a branch office, the RSS supports agents, branch leaders, and marketing efforts. This role involves troubleshooting office systems, assisting with scheduling, and providing marketing support to agents, particularly through social media and in-house tools. The ideal candidate is organized, tech-savvy, enjoys helping people, and thrives in a busy, collaborative environment. While not requiring marketing expertise, curiosity, resourcefulness, and a willingness to learn are essential. This position offers opportunities for skill development, making a significant impact, and being part of a supportive team.

Requirements

Two or more years of customer service experience is preferred, with prior experience in a real estate office being advantageous.
Familiarity with the use of social media platforms (i.e. Facebook/Instagram) is required. As well as an understanding of how these platforms are used in marketing.
Excellent written and verbal communication skills are essential.
Proficiency in various operating systems (i.e.- PCs, Macs, and Mobile platforms), as well as the ability to navigate computer software, is required.
Proficiency with Microsoft Office applications is strongly preferred.
Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and other internal support teams.
A customer-focused approach, delivery-oriented mindset, and ability to multi-task are crucial.
Willingness to be nimble and adjust priorities as needed.
Ability to travel to additional offices in the region on an as-needed basis.

Responsibilities

Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them including Primary Services and Transaction Concierge.
Support agents with any technology, process, or operationally related questions.
Provide basic social media and marketing support to agents and manage office social media accounts, on-demand.
Promote a friendly, inclusive office culture that reinforces our agent value proposition.
Coordinate with and across other Agent Services operational teams to direct Agents on transaction related questions or issues.
Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required. Conduct comprehensive office orientation, provide training on company tools (such as MoxiWorks, Prospect Square, Listing Concierge, etc.), and introduce affiliated partners while emphasizing mutual support and collaboration.
Be the Culture Carrier for the Branch and the Region, including driving events, promoting CB Cares, and creating a community environment for Agents and Consumers.
Support the Branch Manager with maintaining office promotional items, preparing for and coordinating sales meetings, leading new agent orientations, supporting office culture, and production support of social media marketing for the branch office.
Assist with recognition including awards reporting, social media, sales meeting content and other activities that recognize Coldwell Banker Agent performance.
Assist in the recruitment of agents, including pulling local non-affiliated Agent production reports, new Agent license data, and contact information; setting recruiting appointments and office visits.
Assist Branch Manager with the intake process for new Agents, as needed.
Collaborate with the Branch Manager as they provide coaching to new agents, including support of business plan development and implementation. Offer support on business-building opportunities and address inquiries related to company tools and processes. Follow up with agents after the Branch Manager has helped them create their business plans. Serve as an accountability partner for each agent's business goals.
Identify potential processes or product enhancements to be reviewed and implemented.
Greet and direct agents and clients to workspaces or conference rooms as applicable.
Collaborate with our facilities and IT partners to ensure all office items remain in working order.
Maintain adequate inventory of office supplies and ensure timely distribution of mail.