Regional Support Specialist - Phoenix, AZ

Anywhere•Phoenix, AZ

4d•Onsite

About The Position

The Regional Support Specialist (RSS) role is central to the operations of Coldwell Banker offices. The RSS will support agents, branch leaders, and marketing initiatives to ensure smooth and strategic functioning. Based in a branch office, the RSS will collaborate with the regional support team, Coldwell Banker Agents, and Brokerage Leadership. Responsibilities include troubleshooting office systems, assisting with scheduling, and providing marketing support, particularly with social media and in-house tools. This role is ideal for an organized, tech-savvy individual who enjoys helping others and thrives in a busy, collaborative setting. While marketing expertise is not required, curiosity, resourcefulness, and a willingness to learn are essential. The position offers opportunities for skill development, making a significant impact, and being part of a supportive team.

Requirements

Familiarity with the use of social media platforms (i.e. Facebook/Instagram) is required. As well as an understanding of how these platforms are used in marketing
Excellent written and verbal communication skills are essential
Proficiency in various operating systems (i.e.- PCs, Macs, and Mobile platforms), as well as the ability to navigate computer software, is required
Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and other internal support teams
A customer-focused approach, delivery-oriented mindset, and ability to multi-task are crucial
Willingness to be nimble and adjust priorities as needed
Ability to travel to additional offices in the region on an as-needed basis

Nice To Haves

Two or more years of customer service experience is preferred, with prior experience in a real estate office being advantageous
Proficiency with Microsoft Office applications is strongly preferred

Responsibilities

Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them including Primary Services and Transaction Concierge
Support agents with any technology, process, or operationally related questions
Provide basic social media and marketing support to agents and manage office social media accounts, on-demand
Promote a friendly, inclusive office culture that reinforces our agent value proposition
Coordinate with and across other Agent Services operational teams to direct Agents on transaction related questions or issues
Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required. Conduct comprehensive office orientation, provide training on company tools (such as MoxiWorks, Prospect Square, Listing Concierge, etc.), and introduce affiliated partners while emphasizing mutual support and collaboration
Be the Culture Carrier for the Branch and the Region, including driving events, promoting CB Cares, and creating a community environment for Agents and Consumers
Support the Branch Manager with maintaining office promotional items, preparing for and coordinating sales meetings, leading new agent orientations, supporting office culture, and production support of social media marketing for the branch office
Assist with recognition including awards reporting, social media, sales meeting content and other activities that recognize Coldwell Banker Agent performance
Assist in the recruitment of agents, including pulling local non-affiliated Agent production reports, new Agent license data, and contact information; setting recruiting appointments and office visits.
Assist Branch Manager with the intake process for new Agents, as needed
Collaborate with the Branch Manager as they provide coaching to new agents, including support of business plan development and implementation. Offer support on business-building opportunities and address inquiries related to company tools and processes. Follow up with agents after the Branch Manager has helped them create their business plans. Serve as an accountability partner for each agent's business goals
Identify potential processes or product enhancements to be reviewed and implemented
Greet and direct agents and clients to workspaces or conference rooms as applicable
Collaborate with our facilities and IT partners to ensure all office items remain in working order
Maintain adequate inventory of office supplies and ensure timely distribution of mail