Regional Support Specialist - Latin America & Caribbean

Putzmeister • Sturtevant, WI

13h • Onsite

About The Position

Supports external PMA personnel attending to daily queries and issues as well as unique customer issues. Provides excellent inter-departmental coordination to ensure seamless PMA workflow practices. Owns and maintains various back-office roles and processes.

Requirements

• Good communication in English & Spanish, verbal & written
• 1-2 years’ experience in related field of work scope.
• Self-motivated, proactive, and easy to interact with.
• Strong time management skills with the ability to meet hourly and daily deadlines.
• Self-starting, capable of working independently and under pressure while facing changing priorities, functioning, and contributing as part of a fast-paced team.
• Strong organizational skills and attention to detail.
• Excellent internal and external customer relationship skills.
• Strong computer knowledge.
• Reliable.
• Cross-functional collaboration skills

Nice To Haves

• Experience with SAP and Salesforce is a plus

Responsibilities

• Respond to customer requests in assigned territory for quotes or orders
• Provide order confirmations, confirms detail order information
• Process machine orders received by telephone, email, and internal generation
• Provide regular order status updates to the customer and sales representatives.
• Communicates delivery dates and coordinates delivery
• Addresses customers by telephone, email or in person to provide information about products or services
• Aids customers with resolutions for sales, service, or any customer issues
• Follow up and confirm receipt of final signed sales agreements.
• Ensures orders are being processed in a timely manner per customer agreements.
• Helps spearhead resolving external sales personnel customer and product challenges.
• Responsible for release of order confirmation once order has been received.
• Train in SalesForce.com
• Active as a POINT OF CONTACT for their region assigned
• Request copy of trade-in title prior to shipping new units. Follow up on receipt of the original title after the new unit is delivered
• Contact customer after order is received to obtain finance company information.
• Prepare all documents for finance companies 3 weeks prior to shipment.
• Follow up on pre-delivery payment.
• RSD go to person, on occasion, for day-to-day issues… inter-departmentally.

Benefits

• Comprehensive benefits (medical, vision, and dental insurance)
• Company paid Hospital Indemnity/Accident Insurance
• HSA – incentives for company contributions
• FSA-Plans
• Company-paid Life Insurance
• Company paid Short-term/Long-term Disability
• Paternity Leave
• 401 (k) plan with company match
• Profit sharing
• Company events
• Education Reimbursement
• Boot Reimbursement
• Uniform Program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree