Regional Support Manager - Dedicated Transportation

Ryder Supply Chain Solutions•USA - Remote GA, GA

2d•$75,000 - $85,000•Remote

About The Position

The Regional Support Manager is a highly flexible, field-based support role designed to provide operational continuity and executional excellence across multiple regional locations. This role is responsible for supporting regional initiatives, covering temporary leadership gaps, and assisting with site startups, shutdowns, and customer-facing activities. The Regional Support Manager plays a critical role in ensuring safety, service, and operational readiness, without having direct reports or financial authority.

Requirements

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
Ability to work independently and as member of a team.
Flexibility to operate and self-driven to excel in a fast-paced environment.
Strong organization, analytical, and computer skills.
Ability to adapt quickly to new environments and teams.
Capable of multi-tasking, highly organized with excellent time management skills.
Detail oriented with excellent follow-up practices.
Proficiency in Microsoft Office (Excel, Word, Outlook, Teams, PowerBI).
H.S. Diploma/GED in General.
Bachelor's Degree in Business, Logistics, Supply Chain, Transportation.
3 years or more in customer interaction.
5 years or more in relevant experience in supply chain, logistics, transportaion, warehouse or industry related field.
3 years or more in DOT regulations and Safety practices.
Excellent knowledge of Transportation Advanced.

Nice To Haves

Master's Degree in Business, Logistics, Supply Chain, Transporation.
2 years or more in supporting multi-sit operations.

Responsibilities

Provide on-site support during new account startups, transitions, and shutdowns.
Step in to temporarily support vacant frontline leadership roles (non-managerial).
Execute standard operating procedures and ensure alignment with company expectations.
Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives, to strengthen team unity, goals, productivity and results.
Serve as a customer-facing representative to support service delivery and issue resolution.
Collaborate with site teams and regional leaders to ensure customer satisfaction.
Participate in customer meetings and assist with service recovery efforts.
Promote and reinforce safety protocols and compliance with DOT and company standards.
Assist with regional growth initatives, including onboarding new customers or expanding services.
Support implementation of new processes, tools or technologies.
Participate in pilot programs and special projects.
Provide short-term coverage for key roles during absences or vacancies.
Ensure continuity of operations and maintain performance standards.
Work closely with HR, Safety, Customer Service, and other departments to support site needs.
Share best practices and lessons learned across locations.
Performs other duties as assigned.
Must be available to work on a flexible schedule on the various work shifts, and travel