Regional Supply Operations Manager

Innovative Office Solutions LLC•Marquette, MI

3d•$70,000 - $75,000•Hybrid

About The Position

The Regional Supply Operations Manager is a key leader responsible for the day-to-day execution and performance of warehouse, inventory, and delivery functions within a designated geographic region. Reporting directly to the Director of Supply Operations, this role bridges the gap between high-level strategy and floor-level execution. You will ensure that regional facilities operate safely, meet fulfillment and delivery SLAs, and maintain precise inventory control while fostering a culture of continuous improvement and customer engagement.

Requirements

Bachelors degree in supply chain, logistics, business or a related field preferred (or equivalent professional experience)
Minimum of 5 years in warehouse, distribution or supply chain management with at least 3 years in multi-site supervisory role
PC literate with working knowledge of Microsoft Office (Excel, Word, Outlook) and comfortable learning systems and processes
Solid understanding of DOT regulations, fleet safety and OSHA compliance.
Ability to work well under pressure and meet deadlines.
Strong attention to detail with the ability to handle detailed information accurately.
Effective written and verbal communication skills for reporting to both team members and upper management.
Strong prioritization skills

Nice To Haves

Experience with forklift certification is a plus.

Responsibilities

Execute daily warehouse, fulfillment, and shipping and delivery activities across regional sites.
Ensure all locations follow standardized processes for receiving, picking, packing, and staging inbound and outbound orders.
Oversee all facility and property concerns, including HVAC systems, security systems, landscaping, and structural maintenance such as roof repairs.
Ensure all equipment, including forklifts and vehicles, is on site, properly maintained, and fully operational.
Implement and monitor established inventory strategies at the regional level, including cycle count programs and strict transaction discipline.
Manage regional delivery operations and route planning.
Monitor driver performance and ensure 100% compliance with DOT and safety regulations, including reporting on all safety-related issues and accidents.
Serve as the regional authority on safety.
Stay current on OSHA regulations and work with each branch to ensure all active employees maintain up-to-date training, including forklift and HazMat certifications.
Track and report on regional KPIs (e.g., On-Time Delivery, Order Accuracy, Route Stop Completion Rates, and Freight/Delivery Costs) to identify performance gaps and implement corrective actions.
Recruit, interview, and train team members across buildings with assistance from HR.
Lead, coach, and mentor staff while facilitating "Innovative Activity of the Month" events and attending CARE and Branch Connection meetings.
Coordinate uniform purchases
Manage employee relations, including PTO, timecards, staffing needs, and performance reviews.
Identify and execute process enhancements to reduce costs, improve safety, and increase throughput within your facilities.
Act as the primary point of contact for regional Sales and Customer Care teams to resolve localized fulfillment or delivery escalations.
Demonstrate core values and the Brand Promise daily.
Maintain open communication with the Director of Supply Operations regarding quarterly goals, employee insights, and operational risks.