FLEX Regional Software Specialist

Motorola Solutions•Indianapolis, IN

1d•$70,000 - $80,000•Remote

About The Position

This position is a Motorola Solutions FLEX Regional Software Specialist for the FLEX CAD, RMS, Mobile and Jail Systems in the Central Region (ND, SD, NE, KS, MN, IA, MO, WI, IL, MI, IN, OH, KY). The Regional Software Specialist will be responsible for supporting various customers within the territory with functions and products that are part of the Motorola FLEX deployments, related services, and interfaces. The primary responsibility of the Regional Software Specialist is to provide onsite technical support and customer service in addition to working with customers remotely. They will build and maintain positive, effective, and mutually beneficial working alliances with the customer; initiate problem-solving action and follow through to resolution; execute customer requests for system and process changes. This is a remote position working with & traveling to customers in the CCSW CENTRAL REGION. TO INCLUDE ND, SD, NE, KS, MN, IA, MO, WI, IL, MI, IN, OH, KY

Requirements

High School diploma
3+ years of Customer Service/Support experience
Candidates must live in one of the States listed above and possess a valid driver’s license for this role.
Must be able to obtain a background clearance as required by our government customers.

Nice To Haves

2+ years experience within FLEX software preferred
Strong organizational skills and the ability to handle multiple tasks.
Effective time management skills required
Proficient computer skills with emphasis on Windows based applications
Experience with Windows and Linux operating systems preferred
Exceptional interpersonal skills required.
Demonstrates a high degree of drive and determination; willing to go the extra mile to provide outstanding customer service
Ability to work and make decisions with minimal supervision.

Responsibilities

Provide onsite technical support and customer service in addition to working with customers remotely
Provide expertise and make decisions based on best practices, technical requirements, and/or customer’s business needs.
Initiate problem-solving action and follow through to resolution; execute customer requests for system and process changes
Build relationships with customers in order to provide an individualized support experience to achieve customer satisfaction
Build relationships with the Motorola Technical Support team to collaborate and act as liaison with other technicians, stakeholders, and internal MSI teams to provide exceptional customer service as it pertains to software support