Regional Site Specialist - 1st Shift

Thermo Fisher Scientific•Cambridge, MA

16h•Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

Requirements

High school diploma or equivalent required.
2 years of related experience within a laboratory setting or warehousing is required.
Able to read, write, and speak English fluently.
Strong verbal and written communication skills, and desire to deliver excellent customer service.
Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
Uses organizational skills to multi-task and meet due dates as needed.
Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs.
Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
Ability to work in environments with varied temperatures (cold rooms, outside, etc.).
Ability to work overtime, as needed.
Must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements.

Nice To Haves

Experience working in customer service is also a plus.
Maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.

Responsibilities

Use inventory/order management electronic systems to perform on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.
Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation.
Analyze/maintain/reconcile various reports to ensure contractual requirements are met.
Proactively connect with the supervisor regarding any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes.
Engage in safety programs such as hazard identification, inspections, and incident reporting/investigation.
Engage in process improvement activities.
May perform other responsibilities as assigned by management.

Benefits

Competitive remuneration
Healthcare
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO)
10 paid holidays annually
Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
Accident and life insurance
Short- and long-term disability
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP)