Regional Services Manager - North

Xylem • Morrisville, PA

2d • Remote

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Responsibility over the installation and service of utility distribution, Smart Grid, and AMI projects. Responsible for all customer and project coordination activities including system acceptance, maintenance, and warranty services. Managing PM and technical staff, assigning resources to projects and field maintenance work, pre-award coordination, contract/SOW development & review, addressing customer service, field maintenance issues and, monitoring project activity. Ability to architect customer solutions by leveraging their expert knowledge of Sensus services and products such as RNI, Sensus Analytics (SA), EasyLink and the required integrations. Represents the region in all business development phases: RFP, Shortlist, Customer Contract Negotiations, and Endpoint Installation Contractor SOW. Project status reporting to senior management, customer conflict resolution, serving as the customer interface, and managing issue escalation. Will be aligned closely with the Sales Regional Managers to ensure management of technical issues related to post-sales support and be the face to the customer in driving these issues to resolution. Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Requirements

• 7 years of utility gas, water, and electric experience as it pertains to utility operations, business processes, and software platforms (Meter Data Management Systems (MDM) Customer Information Systems (CIS))
• Strong leadership skills & ability to effectively manage large remote teams and drive culture change throughout organization
• Builder of strong strategic relationships across all Sensus Organizations such as Sales, Technical Support, Professional Services, Engineering, Marketing, and Product Management.
• A bachelor’s degree in engineering, project management, or a related field with at least 7 years experience with at least 2 years experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.

Nice To Haves

• Project Management Professional (PMP): This certification is valuable for managers who lead project management teams.

Responsibilities

• Responsibility over the installation and service of utility distribution, Smart Grid, and AMI projects.
• Responsible for all customer and project coordination activities including system acceptance, maintenance, and warranty services.
• Managing PM and technical staff, assigning resources to projects and field maintenance work, pre-award coordination, contract/SOW development & review, addressing customer service, field maintenance issues and, monitoring project activity.
• Ability to architect customer solutions by leveraging their expert knowledge of Sensus services and products such as RNI, Sensus Analytics (SA), EasyLink and the required integrations.
• Represents the region in all business development phases: RFP, Shortlist, Customer Contract Negotiations, and Endpoint Installation Contractor SOW.
• Project status reporting to senior management, customer conflict resolution, serving as the customer interface, and managing issue escalation.
• Aligned closely with the Sales Regional Managers to ensure management of technical issues related to post-sales support and be the face to the customer in driving these issues to resolution.
• Recruit, hire, and train project team members.
• Provide direction and guidance to team members.
• Foster a positive and collaborative team environment.
• Conduct performance evaluations and provide feedback.
• Identify potential risks and develop risk mitigation strategies.
• Monitor and manage project risks throughout the project lifecycle.
• Conduct project risk assessments and report findings to stakeholders.
• Lead and manage a team, providing guidance, feedback, and support.
• Set goals and KPIs for team members and monitor performance.
• Develop and implement training programs to keep team members updated on trends and strategies.
• Lead improvement projects from initiation to completion.
• Monitor progress, address challenges, and ensure timely delivery of measurable results.

Benefits

• paid Volunteer Program, Xylem Watermark
• Employee Resource Groups (ERG)
• Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace
• reasonable accommodations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager