Regional Service Representative - Illinois and Indiana Territory

Mayo Clinic•Rochester, MN

7d•$82,908 - $124,467•Hybrid

About The Position

Mayo Clinic is a top-ranked healthcare provider dedicated to putting patients first and investing in its employees with competitive compensation and comprehensive benefits. This role involves managing client accounts within a designated territory, acting as a client advocate to promote retention and satisfaction, and providing technical support. The position requires managing onboarding activities, establishing business relationships, and providing onsite training for electronic ordering applications and MCL products/services. The representative will contribute to strategic initiatives, assist with outreach, and identify opportunities to improve test utilization. They will also serve as a liaison to subject matter experts, promote test campaigns, and gather client insights. The role demands tailoring interactions to client needs, remaining accessible, coordinating Mayo resources efficiently, and escalating issues appropriately. The candidate must be comfortable working in a fast-paced, ambiguous environment, practice teamwork, document interactions, and adhere to Mayo Clinic policies. A 2-year commitment to the role is required, and the candidate must reside within the territory (Illinois and Indiana). Visa sponsorship is not provided.

Requirements

Requires a bachelor's degree in business or science and 5 years of clinical laboratory experience in a hospital setting.
A valid driver's license and a good driving record are required.
Ability to travel extensively on all forms of major public transportation.
80% travel is required.
Must live within the Territory of support: Illinois and Indiana.

Nice To Haves

Master’s degree, and/or accreditation by a national agency (MT, CLS, MLS, MB, CG, MP or HTL) preferred.
Leadership, management, and/or Outreach experience desired.
Good human relations and communications skills.
High level of technical competence and confidence.
Must be adaptable, flexible, creative, dependable, responsible and able to perform well within multifunctional environments.
Customer focused.
Ability to manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects.
Decision making and problem-solving ability.
Ability to function and work in a diverse work environment while offering assistance and providing direction to clients in a concise, sensitive, and professional manner, keeping a positive and courteous tone.

Responsibilities

Maintains multiple client accounts within a designated territory, by expanding relationships within the laboratory to support MCL business model.
Dedicated client advocate to promote retention and satisfaction by driving the cross-departmental MCL staff to analyze client feedback to enhance business and operational processes.
Provides technical onsite visits to support growth and service recovery as needed.
Manages in-territory onboarding activities tailored to new facility’s needs.
Establishes business relationships with client’s various laboratory and pathology departments.
Develops an extensive understanding of each client by establishing long standing relationships and identifying key decision-makers.
Onsite training expert for electronic ordering applications and navigating MCL’s products and services.
Contributes to strategic initiatives for clients as outlined with territory, operational and business teams.
Assists and supports outreach initiatives.
Identifies and promotes opportunities to improve test utilization.
Provides education and is a liaison to the client contacts to MCL/DLMP subject matter experts.
Actively promotes test campaigns, projects and initiatives directed by Information Technology, Product Management, Marketing, and Technologist Support.
Gathers insights from clients as requested by internal work groups.
Brings value to clients by tailoring interactions and messaging to fit the client’s needs and objectives.
Remains accessible to clients and internal staff for timely response and engagement.
Coordinates the deployment of Mayo resources in an efficient and effective manner, while escalating feedback and issues appropriately.
Must be comfortable working in a fast-paced ambiguous environment.
Practices and promotes teamwork and communication.
Documents client interactions.
Remains in good standing with all Mayo Clinic and MCL policies and procedures.