Regional Service Mgr

Warren CAT•Ardmore, OK

3d•Onsite

About The Position

The Regional Service Manager is responsible for directing, managing and coordinating customer service activities of a multiple establishments to install, service, maintain and repair equipment that is sold, leased or rented by performing duties personally or through subordinate supervisors.

Requirements

Four to ten years related experience and/or training (or equivalent combination of education and experience).
Five years’ experience with Caterpillar product lines.
Strong ability to communicate, influence, and build consensus across department lines.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
Ability to write reports, business correspondence, and procedures.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Basic math and reasoning skills.
Ability to manage emotions during elevated circumstances with customers or employees.

Responsibilities

Maintain total responsibility for achievement of region goals and objectives.
Evaluate, coach, motivate and direct the region teams’ performance.
Provide leadership and supervision to the workforce in order to achieve and maintain a high level of customer satisfaction.
Interface with CAT Service Operations Representatives to exchange best practice information.
Work with other departments to enhance cooperation and effective cross-department processes.
Coach and mentor Service Managers at multiple sites.
Develop consistent policies and procedures for all service operations.
Facilitate service operation reviews and makes process change recommendations to operating areas.
Provide process and system support to the development and implementation of a comprehensive equipment management program.
Analyze and resolve work problems, or assists employees in solving work problems.
Interpret company policies to employees and enforces safety regulations.
Set the standard for quality assurance, makes sure repairs and preventative maintenance are completed in a timely manner, and ensures that all employees are properly trained.
Supervise a team Service Managers and related employees.