REGIONAL SERVICE MANAGER

Compass Group•Fort Worth, TX

About The Position

Quantum North America is a leading design-build firm specializing in Mechanical, Electrical, Plumbing, Installation, and Energy Engineering solutions. Since 2003, we've delivered reliable, cost-effective services across diverse markets nationwide. Headquartered in Dallas/Fort Worth, our team of 125+ professionals—including engineers, project managers, certified technicians, and skilled tradespeople—drives our consistent growth and reputation for excellence. With over 125 projects completed annually and operations in 30 states, we offer a collaborative, accountable work environment where innovation and client satisfaction are at the core of everything we do. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at Quantum North America and throughout the Compass world.Job SummaryThe Regional Service Manager is responsible for overseeing all service operations within the North Texas region, including the hiring, training, and supervision of service technicians. This role partners closely with Dispatch and Billing to ensure efficient operations, high levels of customer satisfaction, and strong financial performance. This position also ensures compliance with all regulatory requirements, supports employee development through coaching and training, and maintains the company’s reputation through strong customer relationships. Regular communication with leadership, including weekly updates to the Director of Service, is a key component of the role.

Requirements

High School Diploma or GED required; Business or Technical degree is a plus
Knowledge of plumbing and hvac systems
5 years of successful supervisory and business management experience
Understanding of P&L and other key financial controls
Effective leadership, motivational, and organizational skills
High level of accountability and willingness to learn all aspects of the business
Ability to multi-task in a high volume, fast paced work environment with very tight deadlines
Strong verbal and written communication skills
Proficiency in Microsoft Office Suite
Strong Time Management
Ability to Travel

Responsibilities

Lead regional service operations, including hiring, training, and supervising service technicians.
Ensure exceptional customer service and efficient day-to-day service operations across the region.
Partner closely with Dispatch and Billing teams to support smooth workflows and timely service delivery.
Manage the Service department’s financial performance, including budgeting, forecasting, and cost control.
Develop and motivate team members through coaching, training, and performance management.
Identify opportunities for operational improvements and implement solutions that drive growth and efficiency.
Share best practices, market insights, and business opportunities with other regions and corporate leadership.
Proactively address customer and employee concerns to maintain high satisfaction levels.
Ensure compliance with all company policies, ethical standards, and regulatory requirements.
Represent and promote the company through networking and relationship-building within the region.
Lead regular service operations meetings to keep teams aligned, informed, and engaged.
Monitor market conditions and identify potential sales and growth opportunities.
Oversee the regional service fleet, ensuring vehicles are well maintained and presentable.
Provide regular performance updates and reports to the Director of Service.