Regional Service Manager (RSM)

Bonded Filter Company•Houston, TX

1d•Onsite

About The Position

BFC Solutions is seeking a Regional Service Manager (RSM) to lead frontline service execution across a multi-state territory. This is a field-forward leadership role focused on technician performance, safety, customer experience, and operational efficiency. The RSM partners closely with Operations, Logistics, Safety, HR, and Customer teams to maintain service continuity, improve technician retention, and drive consistent execution. If you enjoy coaching in the field, solving problems in real time, and using data to improve outcomes, this is a high-impact opportunity.

Requirements

2+ years of field service leadership experience.
Demonstrated ability to coach teams, hold people accountable, and improve performance.
Strong communication, problem-solving, and decision-making skills in a fast-moving environment.
Comfort working in a metrics-driven operation using dashboards, reporting tools, and mobile technology.
Ability to travel frequently throughout the assigned region, including occasional overnight travel.
Valid driver's license and acceptable motor vehicle record per company insurance guidelines.

Nice To Haves

Experience in facilities services, construction, HVAC, or related industries.
Experience with route-based service operations and workforce scheduling concepts.
Degree preferred, or equivalent combination of education and relevant experience.

Responsibilities

Lead, coach, develop, and retain service technicians across the assigned region.
Drive accountability through field coaching, ride-alongs, training reinforcement, and regular performance feedback.
Partner with HR and service leadership on interviewing, hiring recommendations, performance management, corrective action, and employee relations matters.
Support investigations related to safety, conduct, and policy concerns and implement corrective actions in partnership with HR/Safety.
Review routing plans and coverage needs on a recurring basis (weekly at minimum) and adjust staffing plans in coordination with Logistics and Operations.
Approve timecards and expenses and manage overtime and labor utilization within company guidelines.
Identify and implement practical process improvements that strengthen route efficiency, service quality, and technician productivity.
Support service launches, customer transitions, and operational rollouts within the region.
Maintain regular field presence to coach technicians, audit safety and quality practices, and resolve service issues.
Reinforce safe work practices and support incident reporting, follow-up, and corrective/preventive actions.
Resolve customer escalations quickly and professionally and ensure consistent follow-through with internal teams.
Use company systems and dashboards to manage service execution, workforce activity, and reporting.
Track and manage key metrics including technician retention (including quick quits), staffing stability, route productivity/utilization, customer response and repeat-service trends, safety indicators, timecard accuracy, and overtime performance.
Maintain accurate documentation and timely reporting consistent with company standards.