Regional Service Manager

Resolute Industrial, LLC•Stratford, CT

9h•Hybrid

About The Position

At Mobile Air & Power Rentals, we provide innovative cooling, heating, dehumidification, and power solutions for our customers nationwide. We rent out a vast array of equipment, including portable air conditioners, chillers, heaters, and generators, helping clients save time and money while enhancing their operations and memorable events. We are immediately hiring a Regional Service Manager to join our dynamic team. Why Mobile Air? Here are some of the perks & rewards: Competitive pay with quarterly bonus opportunities Health, Vision, and Dental Insurance Life Insurance 401k with company match Paid time off (vacation, sick days, holidays) Career development and advancement potential Employee discount programs

Requirements

Minimum of 3 years’ experience in the HVAC rental industry or similar field, preferably as a service manager.
Availability for after-hours support due to the needs of the rental business.
At least 1 year of supervisory experience.
Proficient in Microsoft Office products or other comparable systems; experience with MRP or rental software preferred.
Proven ability as a self-starter, capable of working independently.
Willingness to travel up to 40% of the time.

Nice To Haves

Associate's degree from an accredited vocational college preferred.
experience with MRP or rental software preferred.

Responsibilities

Oversee operations of smaller branch rental offices within the assigned region and maintain direct management of the home branch.
Provide leadership by ensuring consistency in business processes across branches.
Deploy and ensure adherence to service procedures in each branch.
Collaborate with Service Managers, other Regional Service Managers, and VP/GM’s to enhance interaction within the Service Department.
Manage key metrics to ensure employee, customer, and financial goals are achieved in the region.
Work with branch service leadership to optimize service processes.
Coach and support branch personnel for positive employee relations, growth opportunities, and performance evaluations.
Conduct audits of branch operations and service procedures to drive consistency.
Ensure compliance with core values and safety standards across all branches.
Communicate Service Group goals, provide resources and direction, and track progress toward those goals through regular visits to assigned branches.
Manage assets in collaboration with branch service leadership to maintain equipment standards.
Establish training initiatives covering equipment operation, troubleshooting, preventive maintenance, and safety training.
Utilize a voice-of-the-customer approach to gather feedback from internal and external customers.
Perform other duties as assigned.