Regional Service Manager - Huntsville
About The Position
Join the industry leading Smart Care Solutions team as a Service Manager in the Southeast market. The Service Manager partners with the District Manager managing the business within a district to achieve sales and profitability budgets. They manage service delivery excellence by working directly with Service Delivery Specialist and District Managers. This individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies, and supports Service Delivery Specialist development opportunities.
Requirements
- Associate degree and two years people management experience.
- A combination of Smart Care experience, people management or education experience equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education).
- Must be able to read and write in English
Nice To Haves
- Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred.
- Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action.
- Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team.
- Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment.
Responsibilities
- Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
- Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion
- Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training plan
- Coach and empower Technicians to own their results and provides the tools and resources to achieve them
- Identifies the potential in an individual and aligns development activities to their abilities and talents
- Manage technician performance through coaching and direction under the direction of the District Manager
- Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets
- Work with Parts Department on parts issues, shipping, and delivery.
- Actively builds strong relationships with key stakeholders in the customer's organization
- Proactively works to manage customer relationships to effectively solve issues and demonstrate value
Benefits
- Competitive salary and benefits
- Access to best-in-class resources, and technology
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
