Regional Service Manager

BGE Indoor Air Quality Solutions Ltd.•Fort McMurray, AB

3d•Onsite

About The Position

BGE Indoor Air Quality Solutions is seeking an experienced and driven Regional Service Manager to oversee operational and financial performance of service operations in the Northern Region. This role provides strategic leadership, ensuring safe, efficient, and high-quality service delivery while focusing on operational performance, regional profitability, customer relationships, workforce development, and safety. The ideal candidate is a strategic thinker with strong business acumen and a passion for developing people.

Requirements

8+ years of leadership experience managing regional or multi-site service operations
5+ years of experience managing operational and financial performance, including budgeting and P&L
Previous experience developing a strategic plan within a service team environment
Previous experience leading organizational change and continuous improvement initiatives.
Exceptional communication skills, including the ability to communicate effectively to all people, no matter the level at an organization.
Ability to build positive and collaborative relationships to influence and drive actions across various functions, internally and externally, to achieve results.
An inquisitive personality and a desire to dive deep into issues to uncover the “why” while taking an ownership approach to moving forward to a solution.
Safety focused mindset: Understanding and adhering to all safety protocols and procedures and actively seeking ways to improve safety.
Alignment with our core values: Together we are Better, Be the Expert, Striving for Excellence.

Nice To Haves

Working knowledge of HVAC systems, indoor air quality, or related technical service environments is an asset

Responsibilities

Provide strategic leadership for regional service operations, ensuring safe, efficient, and high-quality service delivery while driving continuous improvement and operational consistency across multiple locations.
Manage the region's financial success by managing the Profit & Loss (P&L), optimizing operational performance, controlling costs, and identifying opportunities to improve profitability and support sustainable growth.
Build a culture of accountability, collaboration, and continuous learning by coaching, mentoring, and developing Field Supervisors, technicians, and support staff while attracting and retaining top talent.
Lead by example to ensure safety remains at the forefront of every decision, fostering a proactive safety culture that protects employees, meets regulatory requirements, and promotes continuous improvement.
Build strong working relationships across internal departments to support seamless service delivery, consistent customer experiences, and effective information flow.
Serve as the operational leader for the region, strengthening customer relationships, resolving complex service challenges, and collaborating with internal teams to deliver exceptional service and long-term business success.