Regional Service Manager

ABB•Beachwood, OH

9d•$100,500 - $160,800•Hybrid

About The Position

This position reports to the Service Operations Manager. In this role, you will be responsible for Field Service Management within the Automation Energy Industries Central region of the United States, ensuring customer deliverable execution. This role will be responsible for managing a team of Field Service Engineers. The work model for the role is Hybrid. This role is contributing to the Automation Energy Industries Service business in the US.

Requirements

Bachelor’s degree in Engineering, Computer Science, Business, or a related field, plus 10+ years of relevant experience; alternatively, a two-year degree in Process Automation, Computer Science, or a comparable field combined with significant relevant experience and demonstrated accomplishments.
Experience with 800xA, Harmony/Symphony Plus, or ABB heritage control systems.
Sound knowledge of all ABB Field Service tools and methodologies.
General Product knowledge of PLCs, DCS, SCADA, Process Instrumentation, Microsoft Networking, Network & Field Communications protocols, and Electrification.
Basic industry knowledge of Power Generation & Transmission, Pulp & Paper, Metals & Mining, Oil & Gas, and Utilities & Water.
Excellent communication skills written and verbal (English) with a high attention to detail.
Must have a current visa or be authorized to work in the United States.

Responsibilities

Champion health, safety, environmental, security, and regulatory compliance, promoting a strong culture across all field service activities.
Lead and develop a regional team of field service professionals, ensuring effective resource planning, performance management, employee development, and operational readiness.
Drive financial and contract execution, ensuring compliance with contractual commitments, budget expectations, productivity targets, and business performance objectives.
Oversee the successful delivery of field service activities, small projects, and system upgrades, ensuring quality, schedule adherence, and coordination across stakeholder groups.
Improve customer satisfaction and regional business performance by building trusted customer relationships, supporting local, hub, and global goals.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Salaried exempt positions are provided vacation under a permissive time away policy.