Regional Service Manager

Stiles • High Point, NC

7d • Hybrid

About The Position

The Regional Service Manager is responsible for overseeing the installation, maintenance, and repair of equipment and systems at customer locations within the assigned region. This role ensures operational excellence by managing a team of service technicians, fostering a culture of safety, quality, and customer satisfaction. This position requires a blend of technical knowledge, leadership ability, and financial acumen to drive operational success and customer loyalty.

Requirements

• Two years technical school or equivalent experience required
• Previous leadership experience in a service environment.
• Valid driver’s license

Nice To Haves

• Bachelor’s degree preferred.
• Previous field service work in technical area desired.
• SAP Experience strongly preferred
• Salesforce experience preferred

Responsibilities

• Guide and support service technicians, supervisors, and administrative staff, fostering a high-performance culture focused on safety, quality, and continuous improvement.
• Maintain strong working relationships with key regional customers, serving as a trusted point of contact for service-related needs and escalations.
• Ensure efficient scheduling, resource allocation, and execution of service activities in alignment with company standards and customer expectations.
• Develop and manage regional service strategy and budget to support business objectives and growth initiatives.
• Monitor and manage the regional service Profit & Loss (P&L) statement to ensure financial health and identify areas for improvement.
• Oversee approvals and/or approve service invoices to ensure accurate billing practices.
• Support collections of Accounts Receivable (AR) to maintain cash flow and reduce outstanding balances.
• Partner with regional sales staff, national service team, and other departments to align service delivery with broader business goals.
• Provide regular updates to leadership on team performance, customer feedback and strategic initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree